Software Engineer Lead - Core AI

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As a Software Engineer Lead within PNC's Enterprise Technology organization, you will be based in Dallas, TX, or Pittsburgh, PA.

Due to the nature of this position we are seeking passionate Software Engineers. Candidates should have experience with the following: - Conversational AI, NLP, and Automation Engineering

Lead the design and development of NLP modules, conversational AI capabilities, and GenAI-powered automation using Python and Java to support core AI product initiatives.

Drive experimentation and refinement of language models, ensuring high-quality intent recognition, dialog flows, and scalable AI components. - Technical Leadership & Core AI Platform Development

Provide hands-on leadership and mentorship to the engineering team, guiding best practices in model development, coding standards, and solution architecture across core AI systems.

Oversee integration of AI services into enterprise platforms (including OCP), ensuring performance, reliability, and alignment with long-term product strategy.

- Creates and leads the technical design and development of software solutions. - Proposes & designs software solutions to address complex business needs. Prepares technical and procedural documentation required. - Facilitates complex problem resolution. - Provides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software. - Applies modern principles, methodologies and tools to advance business initiatives and capabilities.

- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Preferred Skills Application Development, AWS Cloud Computing, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Project Management, Quality Management, Release Management, Risk Management, Software Solutions, User Experience (UX) Design

Competencies Application Delivery Process, Application Design, Architecture, Application Development Tools, Application Testing, Packaged Application Integration, System Development Life Cycle, Technical Troubleshooting

Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com .

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com . Please include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses.

Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.