Services Engagement Manager - Quality Cloud

The Role The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation.

This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

The Role The Services Engagement Manager (SEM) is responsible for setting our Quality Cloud customers up for success and representing the entire value proposition and effort behind a Quality Cloud Implementation.

This is a critical role in ensuring successful implementation and serves as an integral part of the sales cycle and during project delivery, acting as a solution expert working in close alignment with the Veeva Sales and Services Teams.

With a passion for Software Implementation and expertise in Life Sciences Quality Sales, our ideal candidate will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs. RFx Responses, and delivery of Proposals and Statements of Work (SOW) is a key deliverable from the SEM, along with potential implementation partner recommendations and strategic alignment of the team prior to project start.

This is a remote, full-time permanent role with Veeva. It is customer-facing, and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

• Direct experience in Life Sciences and/or Quality, preferably within Document Management, GxP Training, Quality Event Management, Validation Management, and LIMS space

• Align closely with the Sales, Strategy, and Services teams to design customer-specific Vault Safety implementation strategies, establish long-term success metrics and plans, and establish confidence in our ability to deliver

• Proven track record of contributing to and meeting or exceeding team sales quotas

• Strong written and verbal communication skills, executive-level presence, and experience in facilitation

• Manage negotiations with a wide range of stakeholders including executive-level

• 5+ years of experience delivering consulting services, including involvement in selling services

• Ability to travel up to 25% of the time
• Utilizing Quality Life Sciences experience and Veeva product knowledge, the SEM will structure the right implementation approach, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs

• Develop and deliver Proposals and Statements of Work for Quality implementations and consulting services

• Set Customer and internal stakeholder expectations correctly with a focus on long-term success

• Provide awareness and alignment with the partner ecosystem

• Position Managed Services support, training, and other solutions that may be needed for a successful customer experience

• Travel estimate: Less than 25%
• Experience with Cloud-based solution deployment

• Background includes exposure to compliance and validation standards in the Life Sciences industry

• Proven success selling services We value your time and believe in a transparent hiring process. Here is the process you can expect.

• Within 3 days, you will receive a link to a personality assessment administered by a third party.

• Once you complete the assessment, our team will review your full application package and follow up via email with our decision.

• If moving to the interview stage, the process is as follows:

• Once all interviews are complete, the manager will be in touch with a final decision.