Practice Manager - Implementation Services (Remote)

The Role Join Veeva as we modernize Quality by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond.

As a Practice Manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes: Ensuring customer and employee success Leading through hands-on and strategic initiatives Cultivating a positive and productive environment Driving new practices to support implementation excellence Creating innovative collateral to support delivery Partnering with global and cross-function teams to provide the best outcomes Are you ready to leverage your leadership to bring innovation to the Quality Cloud?

The Role Join Veeva as we modernize Quality by building the Quality cloud for Life Sciences. Veeva Systems drives innovation for our customers. In this role, you will lead a professional services team focused on customer success from implementation and beyond.

As a Practice Manager, you lead a team that excels in software implementation delivery.

Managing with a focus on operational excellence includes: Ensuring customer and employee success Leading through hands-on and strategic initiatives Cultivating a positive and productive environment Driving new practices to support implementation excellence Creating innovative collateral to support delivery Partnering with global and cross-function teams to provide the best outcomes Are you ready to leverage your leadership to bring innovation to the Quality Cloud?

• 10+ years of software implementation experience at a software vendor or consulting firm

• Operational excellence in leading Services including utilization and resource management

• Ability to travel up to 25% of the time
• Lead a Professional Services team that delivers Veeva Quality Cloud

• Responsible for hiring, performance management, and mentorship

• Execute as a Services Delivery Lead for multiple customer engagements as a non-billable resource. Dedicate up to 25% of time engaging with customers.

• Manage supply and demand of your team. Responsible for staffing the right people on the right projects and providing oversight to ensure delivery success.

• Support and coach your team. Find and create billable work to drive productivity and hold your team accountable.

• Manage escalations and support sales and other teams in the pre-sales process.

• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery.

• Provide executive oversight of internal initiatives and project sponsorship

• Build an internal network across Veeva – Sales, Strategy, Product, and Services - to champion customer and employee success
• Experience implementing Quality Systems for Life Sciences or regulated industries We value your time and believe in a transparent hiring process. Here is the process you can expect.

• If moving to the interview stage, our process is as follows:

• Once all interviews are complete, the manager will be in touch with a final decision.