Site Reliability Engineer, Client Platform

- Focus on building scalable, automated solutions that ensure seamless deployments, security configurations, and efficient operational workflows for our end-users.

- Own, administer, and optimize MDM platforms (Fleet DM, Intune, Workspace ONE) to enforce configuration and drive self-healing by writing OS-level scripts and lightweight tools that resolve recurring user-impacting issues (disk pressure, certificate expiry, drift, broken agents) at the source instead of via tickets.

- Proactive Response. We want to gather telemetry data and analytics to develop an understanding of device lifecycles. We want to prevent end-user disruption by understanding when and how to act.

- Partner with Security, IT, and Infrastructure to translate compliance requirements (CMMC) into enforceable, code-managed baselines.

- Build dashboards and alerts that measure end-user experience as an SLO, not a helpdesk metric.

- Ownership. You treat the fleet as a product, take incidents personally, and close the loop with automation rather than a runbook. Strong scripting in Python, Bash, and PowerShell.

- Scalability. Hands-on experience with Infrastructure as Code (IaC) and configuration management: Ansible and Terraform (or equivalents like Chef, Salt, Puppet, Pulumi).

- Device Management. Working knowledge of at least one major MDM (Fleet DM, Intune, Jamf, Workspace ONE) and its API surface.

- Security Remediation. Practical experience with patch management, vulnerability remediation, and endpoint hardening on both macOS and Windows.

- Strong computer science fundamentals. You can reason about systems from the operating system up, demonstrating durable and sustainable solutions.

- Experience building self-healing or auto-remediation platforms (remote actions, osquery + response, custom agents). Exposure to OT (Operational Technology) systems.

- Comfort operating in an SRE culture: SLOs, error budgets, and blameless postmortems applied to the end-user experience.

For this role, the target salary range is $164,000 - $270,000 (actual range may vary based on experience).