Senior Forward Deployed Engineer

- Serving as the dedicated technical owner for one or more of our largest enterprise customers after the contract has been signed

- Shipping code, reliable software, and systems that carry production traffic from day one

- Pioneering the patterns for deploying Mintlify inside organizations with 100,000+ employees

- Scoping ambiguous customer asks into shippable plans, and saying no when the ask would fork the product

- Designing and deliver self-hosted and VPC deployments, SSO (SAML/OIDC), and least-privilege access architectures

- Building enterprise-specific integrations with customer systems as they exist today, finding the least invasive path rather than demanding a rebuild

- Debugging production issues across the full stack and own them to resolution

- Productizing the patterns you see across deployments: self-hosting packages, runbooks, integration templates

- Feeding field knowledge back into the core product so we never solve the same problem twice

- 5+ years of software engineering experience with real production ownership (you've been paged, you've done the postmortem), focused on backend work

- Direct customer-facing experience: you've sat across from a customer, explained a technical limitation, and kept their trust

- Comfort with enterprise deployment realities: cloud infrastructure, networking, SSO, compliance-conscious environments

- Strong written and verbal communication: you can brief an executive and pair with their platform team in the same afternoon

- Bonus points: Previous founding experience. Experience in an FDE, solutions architecture, or professional services motion.

The Enterprise Solutions team is new and this is a founding seat. We operate as a mini-startup inside each large enterprise deployment with full ownership and direct contact with the customer. You'll define how Mintlify builds enterprise-ready products and prove out the motion for serving the largest organizations in the world, with a direct and measurable line from your work to revenue.