Customer Experience Coach

About the Role </strong></p><p>As a <strong>Customer Experience Coach</strong>, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program. </p><p>You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging. </p><p> </p><p><strong>Key Responsibilities </strong></p><ul><li>Provide one-on-one support during scheduled program sessions </li></ul><ul><li>Operate and monitor specialized program tools and technology (training provided) </li></ul><ul><li>Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises </li></ul><ul><li>Maintain accurate session notes and share updates with team members </li></ul><ul><li>Ensure each participant’s experience is professional, supportive, and respectful </li></ul><ul><li>Follow established processes and standards to maintain a consistent experience </li></ul><p> </p><p><strong>Requirements </strong></p><ul><li>2+ years of full-time professional experience in any industry </li></ul><ul><li>CHar and professional verbal and written communication skills </li></ul><ul><li>Strong interpersonal skills with patience and empathy </li></ul><ul><li>Reliable, punctual, and open to feedback </li></ul><ul><li>Authorized to work in the United States </li></ul><ul><li>Ability to pass a background check and drug screening </li></ul><p> </p><p><strong>Nice-to-Haves </strong></p><ul><li>Experience in customer service, hospitality, retail, education, or caregiving roles </li></ul><ul><li>Interest in personal development, coaching, or wellness </li></ul><ul><li>Comfort working closely with individuals in a service-focused environment </li></ul><p> </p><p><strong>Pay & Benefits</strong> </p><ul><li>Competitive pay with advancement opportunities </li></ul><ul><li>90% employer-paid medical, dental, and vision insurance </li></ul><ul><li>401(k) retirement plan </li></ul><ul><li>10 PTO days (15 after the first year) + 10 paid holidays </li></ul><ul><li>Paid training and professional certification </li></ul><ul><li>Supportive, growth-focused work environment </li></ul><p> </p><p><strong>About Serenity </strong></p><p>Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress.

By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways. </p><p>Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.</p>