Implementation Specialists are responsible for accurate and on-time deployment of Kalepa’s platform for new clients, ensuring that we are efficiently and effectively onboarding our clients. They support the Client Success team to ensure we are hitting project deadlines in an accurate and professional manner.
Our ideal candidate has a history of providing a superior client experience directly in Insurance Tech or in software deployments of a related domain. He / she is expected to display a strong sense of self-reliance as well as the ability to collaborate with other Kalepa resources within our Client Success and Product Organization.
He / she also must develop a strong understanding of Kalepa’s platform, and possess the technical skills to take a hands-on approach to configuration and deployment.
- Leverage deep expertise in Kalepa's platform, insurance, and our clients' businesses to efficiently configure and deploy Kalepa's AI platform
- Drive initial client setup and configuration, delivering high-value outcomes aligned with client expectations and transitioning seamlessly to a best-practice operating model
- Collaborate with Client Success and Product teams to keep projects on track and on time
- Triage, investigate, and clearly communicate client-reported issues and feedback
- Manage multiple simultaneous implementations by prioritizing effectively and context-switching with ease
- Continuously improve delivery efficiency through scalable processes, and improved documentation and methodologies
- Think critically about how to evolve our internal tools and external-facing workflows as our client base grows
- Improve delivery efficiency through the development of scalable processes, pre-configured templates, and improved methodologies
- Own client-facing implementation documentation, including guides, specs, and training materials
- 2-3 years of experience supporting or deploying highly configurable software platforms
- Technical proficiency: comfortable with complex enterprise technology platforms, and proficient in SQL / Excel data analysis, validation, and transformation
- Candidates must have superior organizational and time-management skills
- Process-oriented with an eye toward continuous improvement
- The ideal candidate must be independent, adaptable and can thrive in a fast-paced environment
- [Bonus] Previous experience in insurance or financial technology software implementations
- 401(k) plan with employer match (regardless of employee contribution)
benefits: 100% covered medical, 100% covered vision and dental for individuals and families, and others