Director, IT Operations

Form Energy is scaling quickly across research, engineering, and manufacturing, and maturing the operating discipline that comes with it. The Director of IT Operations owns the infrastructure, end-user services, networks, identity, and endpoint fleet that keep the company running across four U.S. sites. You will build a lean, metrics-driven, audit-ready IT operation — delivering excellent service to a demanding R&D, lab, and manufacturing user base while standing up the operational controls a maturing company requires.

This is a hybrid role, which will require working onsite from one of our office locations 3+ days per week.

- Own core IT infrastructure: servers, storage, virtualization, and cloud (Microsoft 365 / Azure and Google Workspace) — including tenant infrastructure, security baselines, licensing compliance, and endpoint integration — and the identity and access infrastructure (Entra ID / Active Directory, MFA, and conditional-access policies).

SSO federation and SCIM provisioning to enterprise platforms are owned by IT Engineering & Platforms, acting on this infrastructure.

- Lead the endpoint fleet and device management across Windows and macOS (MDM, imaging, patching, encryption enforcement) and the supporting service catalog.

- Direct networking across all sites — LAN/WAN/WLAN, firewalls, and segmentation — and partner with manufacturing controls teams on the secure IT/OT boundary (without owning OT).

- Own the service desk, procurement, and IT asset/inventory management across all sites — through a Manager, IT Service & Procurement — defining SLAs and metrics and driving a strong customer-service culture for a multi-site, multi-shift user base.

- Mature IT operations disciplines — incident, problem, and change management; monitoring and alerting; backup and restore; runbooks; and on-call.

- Operate IT general controls (access, change, and operations) to ITGC standards and produce audit-ready evidence as the company’s controls environment matures; partner closely with Cybersecurity & GRC and external auditors.

- Manage infrastructure, networking, and endpoint vendors, licensing, and the operating budget; deliver excellence and reliability with a lean team.

- Lead a distributed team of site systems/network engineers and a service & procurement manager across MA, CA, and WV; coach, develop, and hire selectively against clear capability gaps. (A dedicated Infrastructure & Networking manager layer may be added later if span of control warrants.).

- 10+ years in IT with 5+ years leading IT operations and/or infrastructure teams, ideally across multiple sites.

- Demonstrated operational maturity across identity, endpoint, network, and cloud (Microsoft 365 / Azure), with strong ITSM/ITIL practices.

- Experience operating IT controls in a compliance-intensive environment, including producing audit evidence.

- A track record of building lean, metrics-driven operations with high service levels.

- Strong people leadership of distributed teams, plus vendor and budget management.

- Clear, credible communication and a hands-on, pragmatic style suited to a fast-paced hardware and manufacturing environment.

- Experience in manufacturing, hardware, laboratory, or critical-infrastructure environments.

- Experience standing up IT controls in a maturing or compliance-intensive company.

- Familiarity with the IT/OT boundary in a manufacturing setting.

- Relevant certifications (e.g., ITIL, PMP, Microsoft / identity / cloud).