Strategy and Operations, Senior Associate | Healthcare

This is a newly created role that is critical to the successful onboarding and deployment of our healthcare product with customers. You’ll serve as the operational bridge between our Sales, Product and Engineering teams — ensuring our clients see value quickly and that our internal teams are aligned throughout the customer lifecycle.

You’ll work closely with the healthcare leadership team to refine operational processes, drive implementation success, and continuously improve client outcomes through hands-on coordination, strategic insight, and detailed execution.

This is a high-ownership, cross-functional role ideal for someone who thrives in a fast-paced, evolving startup environment and has strong organizational, communication, and problem-solving skills.

- Lead client facing engagements, joining customer calls to track progress, surface needs, and ensure a smooth rollout experience

- Own the onboarding and implementation process for healthcare clients from signed contract to successful deployment

- Partner with the Sales, Product, and Engineering teams to remove blockers, identify new workflow opportunities, and to deliver on customer priorities

- Monitor client adoption and feedback, identifying trends and improvement opportunities in both process and product

- Support documentation and continuous refinement of internal implementation workflows and client communications

- Maintain a high level of client satisfaction by ensuring expectations are clear, timelines are met, and communication is proactive

- Take ownership of projects and client issues with a bias toward solutions and action

We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact; full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career.

It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard.

- 3-5 years of experience in management consulting, banking, as a founder, or in an operational/generalist role at an early-stage startup

- Excellent communication, presentation, and interpersonal skills, with the ability to influence and engage stakeholders at all levels

- Ability to prioritize effectively and get things done in an unstructured and ambiguous environment

The salary range for this role is $120,000 - $160,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.

Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.