Product Operations, Senior Associate | Housing

EliseAI is rapidly expanding into new product lines serving large, sophisticated customers, and we are investing heavily in how those products are built, launched, and scaled.

The Product Operations, Senior Associate plays a pivotal role in the development and rollout of products that drive the business forward. Functioning as an extension of the Product team, you will partner closely with Engineering, Solutions Engineering, Customer Success, Data, and Product Marketing to ensure successful launches.

This position offers meaningful ownership over execution, quality, and iteration speed as we scale a fast-growing business line.

- Drive cross-functional collaboration with Implementation, Customer Success, Engineering, and Product teams to drive pilot execution from planning through to delivery and evaluation.

- Develop, implement, and monitor comprehensive project plans, ensuring all key deliverables are met while providing transparent updates on challenges, risks, and project status

- Evaluate project progress continuously, integrating client feedback to inform and drive process improvements and enhancements

- Own enterprise implementation readiness, including migrations, permissions, templates, and configurations

- Lead post-launch follow-through to ensure issues are identified, resolved, and learned from

- Use SQL and internal tools to analyze product usage, adoption, and workflow health

- Own feedback loop conversations, synthesizing data across multiple channels such as call snippets, Datadog, support tickets, surveys, and more—acting as the Voice of the Customer to drive short- and long-term improvements

- Build and scale product operations processes, including monitoring, issue resolution, and ongoing support operations

- 2-4 years of experience in product operations, management consulting, banking, or related operational roles in high-growth tech companies

- Proven ability to manage complex, cross-functional initiatives in ambiguous environments

- Strong written communication skills, including specs and process documentation

- High attention to detail with strong ownership and follow-through

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn https://www.eliseai.com/blog/eliseai-raises-250m-series-e!) startup that’s scaling so fast. That means that instead of following a playbook, you’ll be writing it.

Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

The salary range for this role is $110,000 - $175,000. EliseAI offers a competitive total rewards package which includes base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on a number of factors including experience, skill level, location and qualifications which are assessed during the interview process.

Additional details about total compensation and benefits will be provided by our Recruiting Team during the hiring process.