Technical Account Manager

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

As a Technical Account Manager (TAM), you will be responsible for working with new and existing clients to ensure that they are successful with their Ping solutions. As part of the company’s Global Support Organization, you will work with a variety of cross functional teams at Ping to ensure a client’s journey from purchase to production is smooth and well managed.

You will partner with the customer to ensure each customer is fully optimized on their existing deployed solutions. In summary, your job is to ensure that you deliver value to our customers.

• Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs

• Facilitate visibility into company’s product roadmap to help educate and engage customers

• Assist with over-the-shoulder configuration help on features and flows

• Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance

• Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer

• Provide customers with ad-hoc training to help build the skills in the 'most needed' areas

• Engage in the escalation and priority of support tickets created by clients in the program as needed

• Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved

• Provide feedback to Product Management for future products or enhancements based on trends and requirements

• Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products

• Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty

• Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role

• Ability to manage proactive and reactive tasks effectively

• Proven track record in managing relationships with large enterprise clients

• Experience with Identity Management, Access Management or Federation

• General networking knowledge of protocols like HTTP/S, TCP/IP

• General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus

• Bachelor’s Degree in Computer Science or equivalent experience

In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.

• Employee Resource Groups that create a sense of belonging for everyone.

Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.