The Knot Worldwide is looking for a seasoned creative operations senior manager to manage the day to day operations for our in-house Creative Team (Internal agency). This role will support creative production, operational processes, team capacity planning, budget management, and future-forward capabilities like AI and external partnerships.
They will need to balance strategic vision with day to day hands-on execution. Reporting to the Director, Strategy & Operations, Global Content & Creative, this person will work closely with key stakeholders across the organization (Marketing, Product, Editorial, and Channel Leads), to innovate and deliver on our creative needs across all platforms.
A natural logistics ninja, this candidate will be transforming how creative gets from concept to production, to meet the business needs and getting us to a best-in-class creative group.
- Co-architect and implement scalable creative operations systems that streamline end-to-end workflows across design and marketing stakeholders.
- Lead the transformation of creative process maturity, establishing clear intake, prioritization, feedback loops, and measurement frameworks.
- Proactively identify and eliminate bottlenecks, inefficiencies, or redundancies in creative delivery.
- Own and manage creative production timelines, trafficking, and deliverables, rolling up sleeves to support execution.
- Serve as operational support to the in-house creative team, ensuring smooth daily execution while planning for long-term scale.
- Oversee the effective execution of creative productions, shoots, and events, and ensure maximum usage, creative asset production, and value is extracted from productions.
- Build and maintain robust capacity and resource planning models that align team bandwidth with business priorities.
- Partner with creative and marketing leads to forecast needs and adjust in real-time based on shifting demand.
- Develop and manage a flexible network of freelance talent, production vendors, and creative agencies to augment internal capabilities.
- Evaluate and implement right-fit partnership models based on creative complexity, speed, and scale.
- Partner with the Director on driving innovation in creative operations by identifying and piloting AI tools and automation solutions to improve output, speed, and quality.
- Stay ahead of emerging tech and trends to build a future-forward creative infrastructure.
- Support the Director with managing creative operations budget, including forecasting, vendor management, and spend accountability.
- Monitor cost efficiency and operational ROI across all creative workflows and tools.
- Act as a connective tissue between creative, channels, editorial, and finance - translating creative needs into operational plans.
- Champion transparency and alignment across teams through documentation, shared roadmaps, and reporting dashboards.
- Operate from a place of unified problem solving as opposed to creative protection. Your north stars are the business goals
- 6+ years of experience working in an Creative Operations role in-house or at a creative agency
- Ideally has had creative agency experience and understands the nuanced differences in creative orgs, skill sets, and specific disciplines.
- Experience working in a fast-paced environment, especially on multiple brands at one time
- Detailed understanding of design, copy, video, and digital best-practice guidelines.
- Strong understanding of different marketing platforms with regards to creative deliverables
- Social Media and Digital first production expertise is highly desired.
- The desire to build strong relationships across the organization and with external partners/agencies; demonstrates solid interpersonal and intrapersonal skills
- Leads as a team player, with the ability to manage projects aligned with cross-functional departmental goals
- Growth mindset ready to take on new challenges and opportunities as the marketing and editorial landscapes continue to evolve
- Must have the ability to thrive in ambiguity, viewing it as an opportunity to problem solve rather than a challenge
- Fun attitude and sense of humor—you can’t take the job too seriously!
This role is Together@TKWW-eligible. If you’re based in NYC, we follow a hybrid schedule, balancing in-office collaboration of days a week and work-from-home flexibility. If you’re in Austin, this position is remote for now, with the potential to shift to a hybrid model as our local team grows.