Customer Success Manager

We are looking for the next Customer Success team member who will help our growing roster of clients get the most value possible out of our product. The ideal person has been in a CSM role at a high-growth tech company and is passionate about the opportunity to help build this function here.

The Customer Success role is a hybrid onsite position, with 4 days in the office based in our NYC headquarters.

- Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.

- Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.

- Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.

- Identify and understand customer needs, challenges, and goals to tailor solutions effectively.

- Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.

- Communicate and promote proven strategies, methods, and processes that lead to success

- Collect and analyze feedback from clients and internal teams to refine strategies, improve solutions, and enhance customer satisfaction.

- 5+ years of experience in a Customer Success, specifically at B2B growth stage startups

- Great team member who contributes to our culture and our business

- Takes ownership and demands excellence from themselves and others

- Unlimited PTO plus two company-wide shutdowns during the July 4th week and the Christmas – New Years week