Senior Software Engineer, Site Reliability

Upstart’s Site Reliability Engineering (SRE) team owns the reliability, resiliency, and observability of Upstart’s production systems. The SRE team builds tooling and automation to monitor the health of our infrastructure and create a fast, reliable, and productive environment for other engineers and a world-class experience for our customers.

SRE defines Upstart’s strategy for technology operations risk mitigation, which includes disaster planning and on-call procedures. We use data-driven approaches to drive our decisions, and provide reports and insights to the business to improve visibility into the system and customer experience.

As a Senior Software Engineer focused on Site Reliability Tooling , your work will directly impact the success of the SRE team and all of Upstart. Your expertise will inform the team’s direction, and your work with other SREs and Upstart engineers will make Upstart’s systems as effective as possible for our customers. SRE at Upstart is ever-changing, and you will be a primary contributor in shaping our future path.

• Exercise state-of-the-art SRE practices throughout the company

• Uphold a culture of visibility, ownership, and responsibility around service reliability

• Implement standards for monitoring microservices, web apps, mobile apps, databases, Kubernetes clusters, and machine learning platforms, in a fast-paced environment

• Improve incident response practices, both within SRE and throughout the company

• Minimum of 6 years combined experience between Software Engineering, Site Reliability, and/or DevOps Engineering including CI/CD, TDD, internal tooling, observability, and other agile development practices

• Proficiency with Infrastructure as Code (Terraform, CDK, Cloudformation, etc.)

• Software engineering background with experience building internal tooling from scratch, and other agile development techniques

• Experience with on-call and incident management environments

• Experience with observability, monitoring, and reporting tools (e.g., Datadog, Sumologic, , etc.)

• Experience supporting SaaS software in a microservice-oriented cloud environment

• Ability to work with multiple teams for enterprise-wide deliverables

• Experience leveraging LLM/GenAI to improve SRE efficiency and processes

Position Location - This role is available in the following locations: Remote, San Mateo, Columbus, Austin, NY

Time Zone

Requirements - This team operates across all U.S. time zones.

Travel

Requirements - This team has regular on-site collaboration sessions. These occur 3 days per quarter at an Upstart office. If you need to travel to make these meetups, Upstart will cover all travel related expenses.