Location: This is a remote role based in the Western United States.
The Solutions Engineering Manager is responsible for hiring, mentoring, and assessing Solutions Engineers as it relates to their pre-sales and account management responsibilities. As the Solutions Engineering Manager, you will oversee a team of Solutions Engineers and your goal will be to attract, develop, and retain top talent.
- Lead the Enterprise West Solutions Engineering team, reinforcing sales methodology and metrics-led best practices
- Provide ongoing mentorship to SEs on pre-sales techniques for securing new clients and expanding within existing customers, across our full portfolio of solutions
- Continually assess and develop the technical capabilities of each team member to ensure each SE reaches and maintains the required technical knowledge to perform their pre-sales duties effectively
- Provide periodic performance reviews, assess skill sets, handle personal issues, and provide personal/professional development opportunities
- Partner with Regional Sales Directors and support Sales/SE teams, leveraging sales campaigns in order to achieve revenue targets
- Identify problem areas and formulate relevant solutions, and execute on solutions effectively.
- Support Sales Reps + SE teams with their sales campaigns and customer management activities in order to ensure a high rate of success and achieve revenue targets, by assessing customer information, identify and address problem areas, formulate relevant solutions, and present solutions effectively
- Deliver sales presentations, present technical information about Cribl’s products and services, and support Proof of Value events
- We are a remote-first company and this territory spans multiple time-zones – you may be required to perform duties outside your standard working hours
- Proven track record of successfully leading a technical pre-sales region at a software company that drives target attainment, meeting monthly, quarterly, and annual quota targets
- Ability to teach SEs how to identify new and existing opportunities through consultative selling methodologies
- Experience in understanding and executing sales plays with an SE team, specifically land and expand plays, and tailoring those plays to drive revenue in your region
- Ability to communicate effectively in presentations with executive-level customers, direct reports, and the Cribl Leadership Team
- Experience building technical champions within customers and prospects, including fostering relationships with senior executives
- Proven self-starter with a motivated attitude to be able to manage multiple tasks, projects, and responsibilities simultaneously
- Ability to work under pressure and meet deadlines, while maintaining a pleasant and professional attitude towards your team, customers and co-workers
- Bachelor’s Degree or equivalent AND and a minimum of 3-5 years of experience in pre-sales leadership
- Strong preference will be given to candidates with a background in selling Security and/or DevOps solutions.