GTM operations, sustainability advisory & services

Watershed is on a mission to help companies measure, reduce, remove, and report their emissions. We're looking for a strategic operator to join GTM Operations, focused on our Sustainability Advisory & Services organization, which is made up of four global teams. Together they deliver the advisory and professional services - measurement, reporting, target-setting, and decarbonization - that hundreds of enterprise customers rely on to act on that mission.

You'll be the operational partner for this organization - running the operating rhythm, owning long-term planning and complex cross-functional workstreams, building the systems and AI-driven workflows that improve how the team delivers, and turning data into decisions that raise the quality and efficiency of the whole function.

This is a role for a builder - someone who ships what they design and has already rewired their day around AI. You'll have real scope to define how a modern services and advisory operation runs, and leadership will expect you to push the function forward. Success means a services organization that plans with confidence, staffs against real capacity, and has AI embedded in how it operates day-to-day.

This role can be based in our New York or San Francisco offices.

- Build the staffing, capacity, and forecasting models that turn business data into clear resourcing recommendations and inform budgeting and staffing decisions across services and advisory.

- Own the dashboards, models, and reporting infrastructure that track the health of the services business, surfacing problems and strategic takeaways and giving leadership real-time visibility into utilization, capacity, and delivery quality.

- Ship AI-first operational workflows and internal tooling that change how the team plans, staffs, and delivers day-to-day, turning manual processes into systems that scale.

- Run the operating cadence - weekly capacity and resource reviews, customer assignments, and workload management - to keep cross-team execution on track.

- Design and improve the delivery processes behind a high-quality, repeatable services operation, identifying opportunities, developing hypotheses, and executing tightly scoped projects end-to-end.

- Drive the strategic planning process - OKR setting, business reviews, and long-range planning - and lead complex, multi-workstream initiatives from conception through implementation to shape investment priorities and roadmaps.

- Partner with Services leadership to drive the key decisions, hold teams accountable to their targets, and keep the organization delivering against its KPIs and the services mission.

- 5-7 years in management consulting and/or strategy and operations at a high-growth B2B SaaS company, with a track record of owning complex workstreams end-to-end. Experience operating or scaling a professional services or delivery organization is a plus.

- Proven success driving operational excellence; you've built repeatable systems from design through implementation and optimization, and you hold strong opinions about what best-in-class operations looks like.

- Expert-level modeling and data analysis; you've used data to generate insights across a broad range of business problems and can explain what the numbers mean to any audience.

- AI is already embedded in how you work, and you have a point of view on where it changes how operations teams run. Experience with Claude Code, Cursor, or similar tools is a strong plus.

- You're hands-on with Salesforce, SQL, and BI tools like Sigma or Looker, and you build your own systems while knowing when to bring in engineering for the bigger lifts.

- High ownership and a bias to action; you bring structure to ambiguity, translate strategic objectives into executable plans, sweat the details, and are tenacious about getting to the bottom of things.

- Excellent communication and stakeholder management skills; you can influence without direct authority and keep multiple priorities aligned across busy cross-functional partners.