Enterprise Account Executive (New York)

PagerDuty is seeking an Account Executive (AE) to join our high-performing, customer-focused team! As an Account Executive, you will drive growth and expansion within an established customer portfolio, combining strategic account management with consultative enterprise selling. You’ll partner with C-level executives and key stakeholders to deliver measurable outcomes through Operations Cloud conversions and multi-product adoption.

This is an exciting opportunity to shape the customer’s journey, close high-value deals, and accelerate PagerDuty’s growth in the enterprise market.

The ideal candidate is a relationship-driven sales professional who thrives in complex deal cycles, excels at executive engagement, and is passionate about delivering customer impact through innovative SaaS solutions.

• Own and grow a defined set of enterprise accounts by driving upsell, cross-sell, and expansion opportunities.

• Build and maintain trusted executive relationships through regular in-person engagement and consultative selling.

• Develop and execute strategic account plans to identify growth areas, expansion pathways, and competitive positioning.

• Drive adoption of PagerDuty’s Operations Cloud by articulating clear business value and ROI.

• Execute complex, multi-product sales motions and partner with Solution Consultants for technical validation and proof-of-concept activities.

• Maintain accurate forecasts and a disciplined pipeline in Salesforce using the MEDDICC framework.

• Collaborate with Customer Success, Product Management, and Renewals teams to ensure customer satisfaction and long-term retention.

• 8+ years of experience in B2B sales, account management, or expansion roles within SaaS or cloud software.

• Proven success managing a quota in complex, long-cycle enterprise sales.

• Demonstrated experience selling to and influencing C-level executives.

• Proficiency with Salesforce (SFDC) for pipeline management and forecasting.

• Expertise applying MEDDICC and Command of the Message (COM) methodologies.

• Track record of success with multi-product sales and solution-based selling models.

• Strong understanding of enterprise software ecosystems, Operations Cloud, or DevOps environments.

• Strategic thinker with exceptional communication, negotiation, and relationship-building skills.

The base salary range for this position is $130,000 - $154,000 USD. This role may also be eligible for bonus, commission (50/50 split), and/or benefits.