Compensation: The pay range for this position is $61,111 - $91,719 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.
Other: Brooks is proud to offer a robust benefits package to our employees and their families!
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance. Bonus- In addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Paid Time Off- Brooks offers a generous paid time off package, paid holidays, paid sick and parental leave. Perks- including product discounts and giveaways, employee recognition, and fitness discounts
- Bachelor’s degree in Sales, Marketing, Business Administration or related field; equivalent years of experience can be considered in lieu of degree(s)
- 5+ years of experience in retail, including oversight of multi-layered teams and business units; additional experience managing marketing, events, or brand community teams strongly preferred
- Demonstrated success driving revenue and operational performance in a high-touch, experience-driven retail environment
- Strong understanding of retail KPIs (conversion, UPT, AOV, traffic, labor, inventory turn, etc.) and the levers to improve them
- Experience overseeing marketing or event activations that connect brand values with real communities
- High emotional intelligence and ability to lead diverse teams with authenticity and empathy
- Passion for performance, service, and creating inclusive customer experiences
- Strong verbal and written communication, time management, and cross-functional collaboration skills
- Proficient in retail systems, staffing platforms, POS, scheduling, and reporting tools
- Must be able to lift up to 50 lbs. and work evenings or weekends as needed for events or store coverage
- Embraces and lives the Brooks values! Leadership & People Development
- Lead, coach, and inspire a diverse team across sales, operations, and marketing functions to deliver a best-in-class customer experience and exceed business goals.
- Recruit, interview, and hire store employees to ensure efficient operations and a high-performing team.
- Directly manage three key leaders: Front of House Assistant Manager, Back of House Assistant Manager, and the Retail Community Event & Marketing Specialist.
- Foster a trust-based, inclusive, team-oriented culture grounded in Brooks values; maintain high morale and address concerns proactively.
- Build future talent pipeline through ongoing coaching, developmental opportunities, and consistent performance feedback.
- Provide support and guidance on employee relations matters, addressing concerns promptly within established guidelines, ensuring concerns are documented, and escalated to Retail leadership and Human Resources when necessary.
- Oversee scheduling, succession planning, and staffing to support peak periods, events, and long-term talent sustainability.
- Oversee all daily store operations, ensuring high standards in service, cleanliness, safety, compliance, and overall brand-right execution.
- Manage store financials including revenue, margin, staffing, COGS, and operating expenses, to achieve profitability and strong business performance.
- Drive daily execution through effective leadership of front-of-house sales and back-of-house logistics functions.
- Partner cross-functionally with Retail Operations, Finance, HR, and Marketing to implement new initiatives and meet strategic KPIs.
- Maintain healthy inventory levels and product mix through replenishment, strategic pricing, markdowns, SKU monitoring, and proactive sell-through solutions.
- Oversee inventory integrity through cycle counts, physical inventories, and loss-prevention practices.
- Partner with Retail Operations on long-term planning, seasonal buying, strategic initiatives, and operational readiness for new stores.
- Provide actionable field insights on customer behavior, product performance, inventory needs, and operational opportunities.
- Participate in companywide retail initiatives, system improvements, and ongoing operational enhancements.
- Collaborate with Retail Operations, Marketing, Visual Merchandising, Product, and other teams to meet shared business goals.
- Set and model the bar for service: inclusive, authentic, premium, and personalized.
- Ensure every customer receives a premium, inclusive experience backed by strong product and fit process knowledge.
- Oversee the work of the Front of House Assistant Manager, ensuring sales initiatives, performance and service are being developed and coached at the highest level.
- Train and empower the team to deliver biomechanical fit service, high-impact storytelling, and enthusiastic support for all runners - regardless of experience level.
- Use data and feedback to continually improve the in-store journey and customer satisfaction metrics.
- Oversee the work of the Retail Community Event & Marketing Specialist, ensuring alignment of grassroots outreach, events, and local marketing efforts with store goals and brand values.
- Provide strategic guidance on Hometown community programming including fun runs, local partnerships, brand activations, and product experiences that drive meaningful engagement and store traffic.
- Collaborate with local run groups, race organizers, nonprofits, and influencers to build long-lasting relationships and raise awareness of the Trailhead as a community hub.
- Support analysis of event ROI, customer acquisition, and community impact.
- Build scalability with a Community Specialist around the addition of owned stores in the Seattle market.
- Partner with Retail Marketing and in-store teams to deliver seamless execution of product launches, seasonal stories, and campaign promotions.
- Maintain high standards of visual merchandising, product presentation, and store cleanliness that reflect the premium Brooks brand.
- Support content creation and oversee local storytelling through store social media, email outreach, and community-facing communications in partnership with the Marketing Specialist.