Customer Success Manager

Help our customers adopt faster, grow faster, and stay longer — all while shaping the future of Postgres.

As a Customer Success Manager, you’ll own a portfolio of high-impact accounts and play a direct role in revenue retention, expansion, and customer advocacy.

This is a builder-operator role. We’re scaling fast, which means we need people who can run world-class CS motions and help us design the system underneath. You’ll be diagnosing risk, mapping success plans, deepening multithreaded relationships (from DevOps engineers to CTOs), and helping us push what great CS looks like; powered by AI, driven by data, and always human.

If you love databases, developer tools, and helping customers succeed at scale, we want to talk to you.

This is a remote role. Candidates must be US-based, with EST or CST time zones strongly preferred.

- Owning the health, success, and growth of your customer portfolio — including onboarding, adoption, retention, expansion, and advocacy

- Analyzing account health, identifying risk, and creating data-informed success plans that align with customer ROI

- Building strong, multithreaded relationships with technical and business stakeholders, including execs

- Leading customer engagements like onboarding calls, QBRs, roadmap discussions, and escalation resolution

- Collaborating with Sales, Product, Support, and Engineering to advocate for customer needs and influence the roadmap

- Generating and qualifying expansion leads (CSQLs) through discovery, usage insights, and strategic conversations

- Driving internal improvements to our CS playbooks, tooling, and automation as we scale

- Leveraging AI to optimize workflows, surface risk, generate content, and improve customer touchpoints

- Helping us convert customers into active champions — case studies, testimonials, reference calls, and more

- Have 2+ years of experience as a Customer Success Manager in a scaling B2B SaaS org, ideally in the $50M–$100M ARR range

- Are fluent in customer success motions (success planning, adoption frameworks, risk mitigation, QBRs, value mapping, CSQL generation)

- Bring hands-on technical experience with databases (e.g., Postgres, SQL, AWS, Azure) or have been in developer relations, data engineering, or similar

- Can translate fluently between business goals and technical complexity — you’re as comfortable with a VP Eng as a DevOps IC

- Know what great looks like and have built or iterated on CS playbooks, customer journeys, and internal tooling

- Are curious, decisive, and proactive — you think ahead and solve for scale

- Have excellent time management, organization, and prioritization skills — you know how to stay focused in fast-moving, ambiguous environments

- Have a working opinion on how AI is reshaping CS, and are actively experimenting with tools like GPT, Claude, or Zapier AI

- Have strong communication skills (written, verbal, async) and know how to build trust quickly with customers

- Thrive in fast-paced environments where ambiguity is a feature, not a bug

- You’re new to working with technical products or are uninterested in learning about databases and infrastructure

- You prefer following detailed playbooks over building and iterating on them

- You’re not comfortable leading customer conversations at both technical and executive levels

- You avoid ambiguity or aren’t energized by rapid growth and change

This role is remote within the United States, with a preference for candidates located in the Eastern or Central time zones. The compensation range for this role is $90,000–$140,000; the package will include base salary, performance bonus, and equity (stock options).