As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.
As a Customer Success Manager (CSM), you’ll ensure our customers achieve a high level of adoption and business value from using Pigment, with a specific focus on supporting a book of high-value Enterprise accounts. You will play a crucial role in developing a trusted advisor relationship with customer executive sponsors while establishing measurable goals & KPIs for your accounts and driving a plan to completion.
- BA/BS degree required, MBA or other relevant advanced degree preferred.
- 3 years of experience in customer success, account management or a similar role within a software/SaaS company.
- You have a proven track record of effectively managing a high-volume of Enterprise-level accounts; driving customer adoption, satisfaction, renewals, and expansion.
- 5 years of experience in account management, sales, or professional services at a software/SaaS company.
- Proven track record of building strong C-level executive relationships and demonstrating a deep sense of empathy and dedication.
- Experience preparing and delivering presentations targeted to a senior audience.
- Ability to explain technical solutions, establish goals, develop opportunities, and provide reporting/dashboards to identify trends and improve the customer experience.
- Experience deploying SaaS platforms across enterprise organizations and driving long-term engagement.
- Strategic thinker who is comfortable in a fast-paced, always-on, highly ambiguous start-up environment.
- Manage customer implementations of Pigment, ensuring that customers understand the platform's value and attain a high level of adoption.
- Navigate through multiple departments within an organization to expand use cases and the business value of Pigment.
- Deliver awe-inspiring presentations and trainings; provide recommendations on insightful best practices, and structure creative solutions to optimize engagement.
- Lead the development of the Pigment community through thought leadership, events, and developing best practices.
- Develop deep product expertise and creativity, working closely with our product team on the product vision and roadmap.
- Thrive Together — We win as a team and do right by our colleagues, customers, partners, and community.
- Never Settle — We operate with rigor, ambition, and a constant drive to improve.
- Go for it — We are action-oriented and believe learning comes through execution.
- Be real, be humble — We lead with empathy, openness, and honest feedback.
- Champion our Customer — We solve what matters most and help customers succeed in complex environments.