Community Relations Manager - Cortland Hickory Hollow

As the Community Relations Manager, you serve as both the welcoming face of the community and a critical operational partner. This role blends exceptional resident engagement with strong business support—delivering a premium living experience while ensuring seamless operations in collaboration with Community Management.

• Assist the Community Manager/Senior Community Manager in leading the onsite team, ensuring daily operations comply with company standards and regulatory requirements, including safety protocols, OSHA regulations, and Fair Housing guidelines.

• Conduct regular community inspections, including vacant units, make-ready apartments, and model homes, as well as move-in and move-out walkthroughs.

• Monitor the property for policy violations, maintenance needs, and overall curb appeal, addressing issues promptly to maintain brand standards.

• Manage and nurture vendor relationships to ensure quality service and timely project completion.

• Partner with onsite teams and the Center of Excellence to drive occupancy and revenue by meeting and exceeding leasing goals, conversion rates, and key performance indicators (KPIs).

• Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and KPIs.

• Actively manage your sales pipeline—follow up promptly, nurture potential residents, and close leases with confidence.

• Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.

• Keep CRM records accurate and up to date for all potential resident interactions.

• Monitor and report on lead activity, conversion metrics, and pipeline health.

• Stay organized and disciplined to ensure timely follow-up and consistent engagement.

• Guide potential residents through the leasing process with confidence and care, making it simple, stress-free, and enjoyable journey that reinforces our brand promise of better living.

• Deliver a concierge-level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.

• Build lasting relationships that inspire loyalty and referrals through exceptional service.

• Represent the community as an ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.

• Handle objections gracefully, turning challenges into opportunities.

• Establish, manage, and maintain marketing programs and social media presence to attract and retain residents.

• Plan and execute resident events and engagement programs that strengthen community ties.

• Maintain integrity, accountability, and reliability in all aspects of performance.

• Maintain a polished, approachable presence that reflects our premium brand standards in every interaction.

• 2+ years of measurable sales success in high-velocity, short-cycle sales environments such as multifamily, luxury retail, hospitality, timeshare, premium automotive, or premium lifestyle services

• High school diploma or equivalent required; bachelor’s degree or equivalent preferred

• Demonstrated ability to meet or exceed sales quotas, targets, and KPIs

• Proven track record in pipeline management and disciplined follow-up

• Ability to deliver exceptional resident experience and consistently exceed customer expectations

• Skilled in collaborating with onsite teams and support partners to achieve community goals

• Strong organizational abilities with experience in administrative processes, compliance, and operational support

• Excellent verbal and written communication skills; adept at building rapport and maintaining professional relationships

• Skilled in resolving complex resident concerns with empathy, urgency, and professionalism

• Proficient in property management software, CRM systems, and Microsoft Office Suite

• Advanced ability to leverage social media platforms for marketing, engagement, and brand storytelling