Sr. Customer Success Manager (Public Sector & Endpoint Security) - Washington D.C.

As part of our fast growing pace, we are currently looking for a SeniorCustomer Success Manager. The candidate for this role will manage post-sale Customer relationships including building customer relationships, managing renewals, facilitating expansion opportunities, driving solution adoption & business value, managing escalations and achieving Customer delight.

The role requires a blend of strong Customer management experience with a strong technical background.

QUALIFICATIONS: B.S. in Computer Science or an equivalent engineering degree 10+ years of experience working with Enterprise software solutions, startup experience desirable 5+ yrs experience in customer success roles, preferably with security companies, managing portfolio of large enterprise and/or Federal customers Self-motivated, strong problem-solving skills with good business acumen.

Domain expertise in Mobility & Security is highly desirable Ability to travel ADDITIONAL RESPONSIBILITIES Collaborate effectively with internal teams – Work closely with Engineering and Product teams in different time zones to address customer issues Roll up your sleeves - Learn everything about the product and how its deployed to ensure you can have in-depth quality conversations with the customer