Customer Success Manager, Digital

About BrightEdge BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we’re trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa. Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance.

What sets BrightEdge apart are our people. With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible. If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career.

About the Role Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market. With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.

As a Customer Success Manager at BrightEdge, you’ll serve as a strategic partner to a portfolio of customers, helping them translate their digital marketing goals into measurable success through the BrightEdge platform. This role combines relationship management, strategic planning, and data-driven problem-solving—you’ll guide customers in maximizing platform adoption, uncover growth opportunities, and ensure long-term satisfaction.

Our extensive training program will help get you up to speed!

You’ll work cross-functionally with internal teams to anticipate challenges and craft tailored solutions, while continuously sharing insights, best practices, and new innovations that drive business impact. Success in this role means becoming a trusted advisor who not only supports but accelerates each customer’s digital performance and return on investment.

• Work with a variety of 60 accounts to develop trusted relationships with decision makers to understand their strategic goals.

• Create a plan to execute customer goals using the BrightEdge platform and work within the account to achieve this value.

• Identify potential risk and understand customer level of adoption and work collaboratively with other teams to create a solution to ensure customer happiness.

• Add value and platform expertise to grow customer usage of BrightEdge within each account: Introduce new features and best practices.

• Develop new materials - presentations, roll-out plans, and proposals.