Customer Success Manager - Denver

As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You’ll advocate for the customer internally and focus on a positive customer experience. Interactions are rooted in relationship-management, first and foremost, while also advocating for growth opportunities.

Customer Success Managers follow a well-defined methodology that helps them identify the customer's unique needs and clearly convey the value of the Datadog product.

• Partner with the sales team to ensure smooth transition and onboarding experience

• Proactively build relationships with customers to create mutual trust

• Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts

• Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively

• Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates

• Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

• Motivated by building long-term and long-lasting relationships

• Driven by the opportunity to make a visible impact with your work

• Customer-minded, always aiming to provide the most value possible

• Excited by working in an ever-evolving and fluid solution focused environment

• Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay.

If you’re passionate about technology and want to grow your experience, we encourage you to apply.

• An inclusive company culture, opportunity to join our Community Guilds

• Intra-departmental mentor and buddy program for in-house networking

• New hire stock equity (RSU) and employee stock purchase plan (ESPP)