Technical Support Engineer (Remote/West Coast)

duties and responsibilities that management may deem necessary from time to time - Opportunities for career advancement within Technical Support as well as other organizations within Tenable

- Bachelor's degree in a technical field or equivalent experience - 2+ years professional experience with networking (TCP/IP), Linux/Unix, macOS, Windows administration , patch deployment, and system configuration. - Experience providing technical support to enterprise clients, troubleshooting complex issues in production or customer environments ; network security experience a plus. - Demonstrated interest in AI and Large Language Models (LLMs), with hands-on experience professionally or personally.

Willingness to adopt and help evolve AI-driven tools designed to accelerate case resolution and elevate the customer experience. - Knowledge of computer, network, and application security; familiarity with Nessus or similar tools is a bonus - Strong analytical and problem-solving skills, with the ability to learn quickly - Excellent written and verbal communication; customer-focused mindset - Ability to manage multiple priorities in a fast-paced environment to help meet business and client needs - Flexibility to work occasional weekends or holidays - Must be based on or reside on the West Coast

- Using Nessus and/or other vulnerability management or cybersecurity tools, either professionally or in an academic setting - Experience with ticketing systems (JIRA, Salesforce, Zendesk etc.) - Log analysis using a SEIM product (Splunk, ElasticSearch, etc) - Database technologies and SQL knowledge (Oracle, MySQL, MSSQL, etc.) - Virtualization technology (VMWare, Hyper-V, Amazon AWS, Microsoft Azure, Docker, etc.) - Fundamental understanding of programming languages - Experience in Industry Security Standards (DISA, HIPAA, CIS, ISO 27001, etc) - Experience with or understanding of Certificates and CA's - Basic understanding of reviewing PCAPs with tools such as Wireshark - Bilingual candidates are desirable but not required (Spanish, Portuguese)