Technical Support Engineer

Verkada is looking for Technical Support Engineers to support our growing base of enterprise customers. As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve technical issues and advise customers on our platform.

Responsibilities include troubleshooting complex customer environments, educating customers on system installation and configuration, collaborating with Engineers to identify and resolve bugs, providing crucial feedback to Product Management to drive product improvement, and creating knowledge base articles. Our team is the bridge between customers, Engineering, and Product Management.

This role will report to one of our Technical Support Engineering Managers and is based on-site 5 days per week in New York, NY.

• Full-stack troubleshooting of the entire Verkada platform including, network, hardware, software, and electrical issues

• Provide best practice design, installation, and configuration expertise to enterprise customers

• Communicate technical matters to customers both orally and in writing

• Collaborate with Engineering and Product teams to test new products and identify bugs

• Staying up to date on the latest products and industry technologies

• Bachelor’s or Master's degree in a related technical discipline: Networking, Telecommunications, Systems Administration, Information Technology, Computer Science, Computer Engineering, or Cybersecurity from an accredited university

• Coursework with a focus on computer networking, Linux, electronics, computer systems, Python or other coding languages is a plus

• Ability to communicate complex technical matters both orally and in writing

• Demonstrated problem-solving skills and attention to detail

• Industry certifications are a plus: CCNP, CCNA, CCENT, CCDA, CWNP, CWNA, MCSE, CEH, Network+, Security+, A+

• Willing and able to work on-site in San Mateo 5 days per week

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs. Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans

• Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO, and personal sick time

• We do sponsor and take over sponsorship of employment visas for this role. If we make you an offer, we will make every reasonable effort to get you a visa.

At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate’s skills and experience, as well as market demands and internal parity .

This estimate can vary based on the factors described above, so the actual starting base pay may be above or below this range. Base pay is also just one component of Verkada’s total rewards package. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).