This role reports to the Manager of Program Management under the Technology Strategy & Operations team. Our Program Management function plays a vital role in keeping Justworks’ Technology Division – comprising Product, Design, Engineering, and Data – focused and connected. We connect dots and break silos across teams by maintaining an effective operating cadence, managing strategic initiatives, and leading special projects that help translate strategy into execution.
You’re excited by the idea of leading initiatives across the organization and driving impact. Everything you deliver is backed by a solid strategy. You maintain confidence throughout all your projects and are committed to getting things done.
As a Senior Program Manager within the Technology team, you will work closely with Product, Design, Engineering, Data, and Operations to accelerate the delivery of high-impact initiatives that are critical to driving our strategy and alignment with company goals. You will drive product initiatives forward that have multiple stakeholders, competing deadlines, and many moving parts.
In this role, you’ll act as a bridge between functions and teams, developing frameworks that streamline program execution, optimize resource allocation, and drive accountability across initiatives across multiple product domains.
- Define and own program vision, scope, strategy, and execution across multiple high-priority programs and initiatives.
- Lead cross-functional collaboration across Technology, Operations, Design, Product Marketing, and GTM teams to drive progress.
- Translate complex business problems into clear roadmaps, project timelines, and outcome-driven plans.
- Own strategy, selection, onboarding, and ongoing management of external vendors and third-party partners to support program delivery and business goals.
- Partner with Procurement, Legal, and Finance teams to ensure smooth vendor contracting, compliance, and performance tracking.
- Drive vendor implementation plans, track vendor KPIs, and adjust strategy as needed to ensure alignment with business objectives.
- Facilitate operational rhythms: program reviews, executive readouts, retrospectives, and milestone tracking.
- Develop and maintain program artifacts including calendars, scorecards, documentation, and risk mitigation plans.
- Drive team alignment on priorities, facilitate trade-off decisions, and escalate critical risks and issues appropriately.
- Build frameworks that streamline collaboration, communication, and decision-making across departments.
- Inform strategic direction through data collection, reporting, and business insights.
- Coach teams and individuals on program management best practices and frameworks.
- Maintain a proactive, resourceful, and adaptable mindset in dynamic environments.
As a Senior Program Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:
- Customer focus - builds strong customer relationships and delivers customer-centric solutions.
- Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
- Results-driven - consistently achieves results, even under difficult circumstances.Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
- Minimum of 5+ years of strategy, operations, consulting, or program management experience in a cross-functional environment (working across teams like Product, Design, Engineering, Strategy, and GTM)
- Strong business acumen, including an understanding of tech/SaaS companies
- Ability to learn about Justworks’ product, organizational structure, and other domains quickly
- Strong analytical ability paired with excellent written and oral communication skills
- Demonstrated ability to lead and self-direct cross-functional projects, juggling competing priorities, stakeholders, and tasks as needed
- Creative problem-solver with a passion for making complex things simple(r)
The base wage range for this position based in our New York City Office is targeted at $147,000.00 to $190,000.00 per year.