Customer Service Lead

<p><strong>Customer Service Lead&nbsp;</strong></p><p><strong>Ready to Lead with Heart? Bring Your Customer Service Experience to a Purpose-Driven Team.&nbsp;</strong></p><p>At Serenity,&nbsp;we’re&nbsp;building high-impact teams and transforming the way people experience well-being.&nbsp;&nbsp;</p><p><strong>You Know How to Serve.&nbsp;We’ll&nbsp;Teach You How to Guide.&nbsp;</strong></p><p>We’re&nbsp;not looking for industry-specific&nbsp;experience—we’re&nbsp;looking for impactful, service-minded leaders who can connect, inspire, and guide others.

If&nbsp;you’re&nbsp;driven to help people and&nbsp;skilled&nbsp;at having meaningful conversations,&nbsp;we’ll&nbsp;provide the training and support you need.&nbsp;</p><p><strong>The Role: Customer Service Lead&nbsp;</strong></p><p>As a Customer Service Lead,&nbsp;you’ll&nbsp;help individuals take meaningful steps forward on their personal journeys.&nbsp;You’ll&nbsp;provide guidance, ensure they understand their options, and support them throughout the process.&nbsp;You’ll&nbsp;also lead by example, fostering a culture of trust and exceptional service within your team.&nbsp;</p><p>If&nbsp;you're&nbsp;ready to take your customer service leadership to a mission-driven role, this is your opportunity.&nbsp;</p><p><strong>What&nbsp;You’ll&nbsp;Do&nbsp;</strong></p><ul><li>Build strong, supportive relationships with individuals beginning their journey&nbsp;</li></ul><ul><li>Educate and guide them to take the next steps toward their goals&nbsp;</li></ul><ul><li>Address&nbsp;concerns with&nbsp;patience and confidence, ensuring progress&nbsp;</li></ul><ul><li>Model excellent service and communication for your team&nbsp;</li></ul><ul><li>Be adaptable and step into other roles when needed to support the team&nbsp;</li></ul><p><strong>What You Need</strong>&nbsp;</p><ul><li>High School Diploma or GED&nbsp;</li></ul><ul><li>3+ years of full-time customer service experience (ideally in leadership roles)&nbsp;</li></ul><ul><li>Leadership experience or a natural ability to guide and motivate others&nbsp;</li></ul><ul><li>Excellent communication, problem-solving, and emotional intelligence skills&nbsp;</li></ul><ul><li>Ability to remain calm and effective under pressure&nbsp;</li></ul><ul><li>Experience in fast-paced, people-focused roles such as hospitality, call centers, coaching, caregiving, or tutoring is a strong plus&nbsp;</li></ul><p><strong>Why&nbsp;You’ll&nbsp;Love Working Here&nbsp;</strong></p><ul><li><strong>Fulfillment&nbsp;–</strong> Make a real impact by helping others achieve their goals&nbsp;</li></ul><ul><li><strong>Career Growth&nbsp;–</strong> We promote from within and offer plenty of room to advance&nbsp;</li></ul><ul><li><strong>Competitive Pay&nbsp;</strong></li></ul><ul><li><strong>Excellent Benefits&nbsp;–</strong> 90% coverage for medical, dental, and vision&nbsp;</li></ul><ul><li><strong>401(k)&nbsp;</strong>– Invest in your future with us&nbsp;</li></ul><ul><li><strong>Paid Time Off&nbsp;–</strong> 10 PTO days (15 after your first year) + 10 paid holidays for rest and renewal&nbsp;</li></ul><p><strong>Who We Are&nbsp;<br></strong>We&nbsp;use&nbsp;advanced technology to improve well-being and offer hope when traditional approaches&nbsp;haven’t&nbsp;worked.

Our&nbsp;people-first&nbsp;philosophy drives meaningful results, and&nbsp;we’re&nbsp;changing lives every day.&nbsp;</p><p>We are an Equal Opportunity Employer. If&nbsp;you’re&nbsp;qualified, we want you on our team. This position is contingent upon successful completion of a background check and drug screening upon hire.</p>