A Brief Overview Guest Services Staff will act as the primary provider of direct services to guests when they are inside the venue. They are responsible for providing a safe environment for all guests beginning the moment they enter the facility. The incumbent will provide a variety of customer service duties on behalf of the venue for its guests, in an expert, professional and friendly manner.
- Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, VIP areas, and concert area) and provide additional assistance whenever necessary.
- Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).
- Greet guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.
- Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
- Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.
- Monitor venue during guest arrival and exit to comply with fire department safety regulations.
- Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
- A minimum education level of: High School Diploma or its equivalency
- Ability to operate sound systems and plan for live production events
- Working knowledge of standard tools and equipment of the trade
- Able to work various hours: nights, weekends, and holidays as required
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits : Part-time: This position may be eligible for benefits (ACA qualification).
A Brief Overview The Box Office Attendant is responsible for communicating information regarding the location, event, seating options, price structures, and other details to help guests select the best event ticket option. The Box Office Attendant will process ticket orders and collect payments.
- Accurately and efficiently processes orders for and collect payments from guests.
- Follow cash handling and inventory procedures to ensure security of assets and inventory.
- Greet customers with a positive and friendly demeanor. Assist guests by providing information, answering questions and processing requests.
- Resolve customer concerns by providing superior customer service, utilizing common practices for resolution and escalating to supervisor when needed.
- Provides upselling opportunities to similar events in the genre by demonstrating a strong knowledge of upcoming events.
- Contributes to the team dynamic by assisting coworkers, maintaining the facilities’ cleanliness and helping to develop and maintain a positive work environment.
- A minimum education level of: High School Diploma or its equivalency
- Ability to operate lighting systems and plan for live production events
- Working knowledge of standard tools and equipment of the trade
- Able to work various hours: nights, weekends, and holidays as required
Bonus: This position is not eligible for a bonus under the current bonus plan requirements.
Benefits : Part-time: This position may be eligible for benefits (ACA qualification).
AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.