Customer Service Representative

Requirements:

• Bilingual language skills (Spanish) is required.
• Flexible work schedule Monday through Friday (1st, 2nd, or 3rd shift; including the potential for weekend work)
• Call center or retail customer service experience.
• Excellent clear communication skills Role and Responsibilities
• Provide empathetic assistance to stranded motorists centered around towing, jumpstarts, tire changes and vehicle exchanges 24 hours a day, 7 days a week
• Determine specific breakdown location, and secure appropriate dispatch service for the customer
• Represent well established and internationally known brands
• Work in a positive, production driven environment Qualifications and Education Requirements
• Ability to probe calls to ascertain location and locate service provider to arrange emergency auto dispatch service nationwide
• Ability to read maps and utilize internet resources to determine customer’s location
• Active listening skills
• 1-2 years of experience in Customer Service (Call Center preferred)
• High School Diploma or equivalent
• Schedule Flexibility is a must
• Desire to help others
• Possess a positive attitude
• Regular, predictable attendance is an essential function of this job Preferred Software Skills (please include skill level for each)
• Intermediate Microsoft Office/Windows Proficiency
• Basic PC knowledge and ability

Kelly Services in partnership with Nissan is currently seeking high skilled individuals to fill Production Technician openings at the Nissan manufacturing plant located in Canton, MS.