Customer Service Representative

• Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state’s online application system.
• Requires accurate keying of member’s information into the state’s database.
• Remains courteous, helpful, and sensitive to consumer needs at all times.
• Remains unbiased and maintains consumer confidentiality.
• Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor.
• Conducts research and follows up on problematic cases as needed.
• Performs other duties as may be assigned by management.

Schedule- Training is Monday-Friday 8:00am-5:00pm. After training it is a Monday-Friday 9:00am-6:00pm

Required Testing: MS Word (80% or higher) , Typing (general typing test 30 wpm), CSR Mindset (70% or higher)