- Effectively collects on past due accounts where the balance is owed by the Insurance, patient or guarantor.
- Ascertains and measures employee's productivity in many forms.
- Conveys a message of urgency to Insurance companies, patients or guarantors about paying balance owed.
- Creates methods of getting delinquent payers to pay using telephone calls, email, correspondence and other technology.
- Sets tone and priority of department related to delinquent accounts.
- Creates new ways to obtain past due accounts.
- Works closely with the Collection Agency(s) to optimize when and which accounts are sent to them after our efforts have been exhausted.
- Oversees the follow up on accounts that have been sent to secondary insurance companies for payments.
- Coaches and assists assigned personnel to maximize productivity and teamwork which includes providing work direction, managing performance, supporting training and development, administering company policies and fostering positive employee relations.
- Coordinates activities related to collections of delinquent accounts with other departments to ensure activities are efficient and consistent with the rest of the organization.
- Communicates collections of delinquent accounts problems and issues to upper management and makes recommendations regarding changes to collections of delinquent accounts approaches, policies and procedures.
- Recommends new approaches, policies, and procedures to influence continuous improvements in department's efficiency and services performed.
- Audits accounts processed by collections department to ensure that accounts are addressed and processed in a timely and correct manner. Provides back-up support as needed. Serves as a member of the Collection Department Team. Performs duties necessary to ensure the team's projects/goals are completed.
- Keeps up to date with health care practices (dental), laws and regulations related to collections of delinquent accounts and secondary filing procedures and trends through participation in professional development activities.
- KPI reporting: Prepares monthly productivity reports for upper management.
- Prepares monthly AGE reports to assist the Collections Department.
- Reviews and approves accounts to be sent to bad debt collections.
- Takes ownership of special projects, researches data and follows through with detailed action plans.
BA degree preferred, but not a must 3-5 years Medical/Healthcare industry experience with Min 3 years in Accounts Receivable
Must have min 2 years in a supervisory capacity - responsible for team member training, guidance, motivation, and problem resolution; able to foster team environment
Good verbal and written communication skills Computer Literate - Intermediate Excel and Word skills a must!
Knowledge of all third party payor regulations, and compliance policies