A Host/Hostess at Denny’s plays a special role for our guests. You are often their first impression and last impression, and we count on you to sincerely make them feel at home – every time!
The Host or Hostess greets guests in a warm, friendly, smiling manner that welcomes them into our restaurant and sets the stage for a positive dining experience. A Denny’s Host or Hostess has a “Guests First" attitude, engaging in friendly conversation with guests as you perform duties such as:
- Suggesting new menu items from our limited time offerings.
- Assisting with beverages like bold, signature or flavored coffees.
- Cleaning, completing side work, and organizing supplies as needed.
- Willingly assisting other team members without being asked.
- Greets and welcomes all customers immediately upon arrival and verifies number in their party. Determines special needs, e.g., high chairs, special menus.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquires about food/service satisfaction and handles customer complaints/suggestions appropriately.
- Seats customers at tables/booths appropriate for their needs and those of the restaurant, and introduces feature of the day.
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
- Handles incoming telephone calls immediately, and takes to go orders as appropriate.
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.