Pickup Operations Specialist/Supervisor

<ul><li>Coordinate daily pickup schedules and support dispatch operations</li></ul><ul><li>Monitor pickup SLA performance and follow up on delayed or failed pickups</li><li>Communicate with drivers and customers regarding pickup status and operational updates</li><li>Support pickup operations for large-volume and key account customers</li><li>Investigate and resolve pickup-related operational exceptions</li><li>Assist with pickup route optimization and operational efficiency improvements</li><li>Track and maintain pickup operational records and KPI reports</li><li>Support pickup cost tracking and operational data analysis</li><li>Coordinate with warehouse and transportation teams to ensure smooth operational execution</li><li>Assist with peak season operational support and capacity coordination</li></ul><p><strong>Requirements</strong></p><ul><li>Bachelor’s degree preferred</li></ul><ul><li>1+ years of experience in logistics, dispatch, transportation, customer service, or operations support preferred</li><li>Strong communication and coordination skills</li><li>Detail-oriented with strong problem-solving abilities</li><li>Ability to work in a fast-paced operational environment</li><li>Proficiency in Excel and basic operational systems</li><li>Strong organizational and multitasking skills</li><li>Bilingual in Mandarin and English</li></ul><p><strong>Benefits</strong></p><ul><li>Supervisor: 60k-75k + Bonus / Specialist: 21-25/hr +1.5OT +Bonus</li><li>7 PTO days</li><li>5 Paid Sick Leave Days</li><li>6 Paid Holidays</li><li>401K </li><li>Medical insurance, Dental and Vision Insurance, STD/LTD </li></ul>