Customer Service Warehouse Associate

<p><strong>Ewing Outdoor Supply</strong></p><p><strong>6626 Sims Dr.</strong></p><p><strong>Sterling Heights, MI 48313</strong></p><p></p><p><strong>Pay range ** $18 - $20 per hour **</strong></p><p></p><p><strong>Ewing Outdoor Supply</strong> looking for a Delivery Driver to provide excellent customer service at our<strong> Sterling Heights branch!</strong> The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.</p><p>This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be required of you.

We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow.</p><p>Prior green industry and landscape experience is preferred, but not required, we can teach you.</p><p>If your are bilingual English/Spanish, that would be preferred, but not a requirement.

We will always look for the right team fit.</p><p>As a green industry leader for over 100 years,&nbsp;family owned&nbsp;Ewing Outdoor Supply&nbsp;prides itself on working hard for our customers, growing our employees and having fun while doing it.</p><p></p><p>If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family.</p><p></p><p></p><p></p><p><strong>**Preferred consideration for**</strong> </p><p>Bilingual (English/Spanish)<br><br></p><h3><br></h3><h3>Responsibilities</h3><ul><li>Go the extra mile to engage customers</li></ul><ul><li>Greet and direct customers</li><li>Provide accurate information (e.g. product features, pricing and after-sales services)</li><li>Answer customers’ questions about specific products/services</li><li>Conduct price and feature comparisons to facilitate purchasing</li><li>Cross-sell products</li><li>Ensure racks are fully stocked</li><li>Manage returns of merchandise</li><li>Coordinate with your team to provide excellent customer service (especially during peak times)</li><li>Inform customers about discounts and special offers</li><li>Provide customer feedback to the Store Manager</li><li>Stay up-to-date with new products/services</li></ul><ul><li>Deliver a wide variety of items to different addresses and through different routes</li><li>Follow routes and time schedule</li><li>Load, unload, prepare, inspect and operate a delivery vehicle</li><li>Ask for feedback on provided services and resolve clients’ complaints</li><li>Inform customers about new products and services</li><li>Follow DOT regulations and safety standards</li></ul><p><strong>Requirements</strong></p><ul> <li><strong>Prior Outdoor Supply Industry Experience</strong></li> <li><strong>Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.</strong></li> <li><strong>Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle. </strong></li> <li>Customer orientation and ability to adapt/respond to different types of characters</li> <li>Ability to multi-task, prioritize, and manage time effectively</li> <li>Basic math skills</li> <li>Be able to lift 50-70 pounds</li> <li>Excellent communication skills, capable of building trusting relationships</li> <li>Ability to perform in fast-paced environments</li> </ul><ul> <li>Valid driver’s license</li> <li>Excellent organizational and time management skills</li> <li>Good driving record with no traffic violations</li> </ul><p></p><p><strong>Bonus Points for the Following*</strong></p><ul><li><strong>Bilingual (Spanish &amp; English)</strong></li></ul><ul> <li>Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)</li> <li>Proven work experience as a Customer Service Associate, Sales Associate, or similar role.</li> <li>Knowledge of inventory stocking procedures</li> </ul><p><strong>Benefits</strong></p><ul> <li>Health Care Plan (Medical, Dental &amp; Vision)</li> <li>Retirement Plan (401k, IRA)</li> <li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li> <li>Family Leave (Maternity, Paternity)</li> <li>Short Term &amp; Long Term Disability</li> <li>Training &amp; Development</li> <li>Wellness Resources</li> <li>Profit Sharing</li> </ul><p></p><p>We have the <strong>4 C’s</strong> that make your job a career! </p><p><strong>Career Development- </strong>To invest in your personal and professional growth, we offer a variety of training resources. </p><p><strong>

Compensation- </strong>We offer competitive market wages, great benefits, PTO &amp; bonus potential! </p><p><strong>Culture- </strong>We are family-owned, which gives us a unique culture, and we have fun with everything we do! </p><p><strong>Care-</strong> We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you! </p>