Customer Service Warehouse Associate

<p><strong>Branch #4</strong></p><p>5399 Pacheco Blvd</p><p>Pacheco, CA 94553<br></p><p></p><p><strong>Pay Range:</strong><br><strong>$20.00&lt; DOE</strong></p><h3></h3><h3>What You'll Do:</h3><p>As a <strong>Sales, Service, and Delivery Associate</strong>, you’ll play a vital role in supporting our landscape and outdoor supply contractors. </p><ul><li> <strong>Customer Service &amp; Sales</strong>: You’ll assist customers at the counter, providing expert advice on our products, answering questions, and ensuring they have the right solutions for their projects. </li><li> <strong>Product Expertise</strong>: With in-depth knowledge of our irrigation and outdoor supply products, you’ll guide customers in selecting the best items to meet their needs and ensure they understand how to use them. </li><li> <strong>Order Fulfillment &amp; Delivery</strong>: You’ll help prepare customer orders, load products, and deliver them to contractors, ensuring timely and accurate deliveries to job sites. </li><li> <strong>Relationship Building</strong>: You’ll develop strong relationships with our contractor clients by offering reliable service, timely deliveries, and product recommendations, all while ensuring a positive customer experience. </li></ul><p>This is a hands-on role where you’ll directly contribute to the success of our clients while growing within our thriving business.</p><h3></h3><h3>What We’re Looking For:</h3><ul><li> <strong>People Person:</strong> Strong communication skills are essential!

You should be able to make every customer feel welcomed and valued.</li><li> <strong>Solution-Oriented:</strong> You’ll help customers identify their needs, answer questions about our products and services, and provide tailored recommendations.</li><li> <strong>Positive Attitude:</strong> A friendly demeanor and a proactive approach to resolving customer issues will set you up for success in this role.

Your goal? To ensure every customer leaves with a smile!</li></ul><h3></h3><h3>Key

Responsibilities:</h3><ul><li> <strong>Customer Interaction &amp; Sales</strong>: </li><ul><li>Assist customers at the counter, answering product inquiries and offering recommendations.</li><li>Provide knowledgeable and friendly service to help customers find the best solutions for their landscaping and outdoor supply needs.</li></ul><li> <strong>Product Knowledge &amp; Guidance</strong>: </li><ul><li>Maintain an in-depth understanding of irrigation and outdoor supply products.</li><li>Advise customers on proper product usage, installation, and maintenance.</li></ul><li> <strong>Order Processing &amp; Fulfillment</strong>: </li><ul><li>Accurately process customer orders, ensuring all items are correctly selected and ready for delivery.</li><li>Prepare orders for transport and ensure proper inventory management.</li></ul><li> <strong>Delivery &amp; Logistics</strong>: </li><ul><li>Safely load and deliver products to contractors’ job sites, ensuring timely and accurate deliveries.</li><li>Ensure products are delivered in excellent condition and address any delivery-related issues.</li></ul><li> <strong>Relationship Building</strong>: </li><ul><li>Foster strong relationships with landscape and outdoor supply contractors by providing consistent and reliable service.</li><li>Address customer concerns and resolve issues to maintain high satisfaction levels.</li></ul><li> <strong>Team Collaboration</strong>: </li><ul><li>Work closely with colleagues to maintain a smooth workflow and meet customer needs.</li><li>Help maintain the cleanliness and organization of the store and delivery areas. </li></ul><li> <strong>Operational Support</strong>: </li><ul><li>Maintain accurate records of sales, deliveries, and customer interactions.</li><li>Assist with inventory control and stock management as needed.</li></ul></ul><p><strong>Requirements</strong></p><ul><li> <strong>Customer Service Skills</strong>: </li></ul><ul><ul> <li>Strong communication and interpersonal skills to engage with customers and provide exceptional service.</li> <li>Ability to build positive relationships with clients and team members.</li> </ul></ul><ul><li> <strong>Product Knowledge</strong>: </li></ul><ul><ul> <li>Basic understanding or willingness to learn about irrigation and outdoor supply products.</li> <li>Ability to explain product features and benefits clearly to customers. </li> </ul></ul><ul><li> <strong>Sales Experience</strong>: </li></ul><ul><ul> <li>Previous experience in sales or a customer-facing role is preferred, but not required.</li> <li>Ability to upsell or recommend products based on customer needs. </li> </ul></ul><ul><li> <strong>Delivery Experience</strong>: </li></ul><ul><ul> <li>Valid driver’s license with a clean driving record.</li> <li>Experience with delivery driving, including loading, unloading, and safely transporting products.</li> </ul></ul><ul><li> <strong>Physical Stamina</strong>: </li></ul><ul><ul> <li>Ability to lift and carry heavy products (up to 50 lbs or more) as part of daily duties.</li> <li>Comfortable with manual tasks, such as loading products and maintaining an organized work environment.</li> </ul></ul><ul><li> <strong>Time Management</strong>: </li></ul><ul><ul> <li>Ability to manage time efficiently to ensure timely product delivery and meet customer expectations.</li> <li>Strong organizational skills to handle multiple tasks and orders simultaneously. </li> </ul></ul><ul><li> <strong>Attention to Detail</strong>: </li></ul><ul><ul> <li>Accuracy in processing orders and ensuring proper product delivery.</li> <li>Ability to troubleshoot and address customer concerns effectively. </li> </ul></ul><ul><li> <strong>Team Player</strong>: </li></ul><ul><ul> <li>Willingness to work collaboratively with other staff to meet business goals and ensure smooth operations.</li> <li>Positive attitude and adaptability in a dynamic work environment. </li> </ul></ul><ul><li> <strong>Tech Savvy</strong>: </li></ul><ul><ul> <li>Basic proficiency with computer systems and point-of-sale (POS) systems for order entry and processing.</li> <li>Ability to learn new software or systems as needed. </li> </ul></ul><p><strong>Benefits</strong></p><ul> <li>Health Care Plan (Medical, Dental &amp; Vision)</li> <li>Retirement Plan (401k, IRA)</li> <li>Life Insurance (Basic, Voluntary &amp; AD&amp;D)</li> <li>Paid Time Off (Vacation, Sick &amp; Public Holidays)</li> <li>Family Leave (Maternity, Paternity)</li> <li>Short Term &amp; Long Term Disability</li> <li>Training opportunities with potential for raises, bonuses, and promotions.</li> <li>Wellness Resources</li> <li>Profit Sharing </li> </ul>