Account Manager

<h3><strong>Not Your Typical Account Manager—You’re the Face of Service</strong></h3><p>You’re not just someone who checks the boxes — you’re the kind of person who spots the problem before the client even says a word. You thrive on service, accountability, and take pride in the relationships you build. At City Wide Facility Solutions, we’re looking for a <strong>Facility Solutions Manager</strong> (our internal title for this Account Manager role) who’s ready to take ownership of client success and be the go-to partner for delivering exceptional building maintenance services.</p><p></p><p>This is a people-first role that blends client management, operational coordination, and strategic problem-solving.

You won’t be stuck behind a desk — you’ll be out in the field, meeting with clients, ensuring service delivery, and creating lasting partnerships.</p><p></p><h3><strong>What You’ll Be Doing:</strong></h3><ul> <li>Serve as the primary point of contact for an assigned group of commercial facility clients.</li> <li>Manage ongoing operations, including inspections, issue resolution, and service quality oversight.</li> <li>Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.</li> <li>Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.</li> <li>Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.</li> <li>Work autonomously, backed by a supportive team including the Director of Operations and admin staff.</li> <li>Use our CRM system to document inspections, manage client data, and route field activities efficiently.</li> </ul><p></p><h3><strong>What We’re Looking For:</strong></h3><ul> <li>3–5 years of experience in facilities, route-based account management, or B2B service leadership.</li> <li>Confidence in communicating with both clients and contractors — you know how to keep people informed and aligned.</li> <li>Natural problem-solving instincts and the ability to juggle multiple moving parts.</li> <li>High level of accountability and organization — you own your outcomes.</li> <li>High school diploma required; Bachelor’s degree preferred.</li> <li>Valid driver’s license, clean driving record, and road warrior mentality.</li> </ul><p></p><h3><strong>Why City Wide?</strong></h3><p>We’re not just in the building maintenance business — we’re in the <strong>relationship business</strong>.

Our team is dependable, positive, and committed to making things better every day. As a three-time nominee of the <em>Best Places to Work</em> award in Cincinnati and Dayton, and a recipient of the BBB Torch Award for Ethics, we invest in people who care deeply about their work.</p><p></p><h3><strong>What You’ll Gain:</strong></h3><ul> <li>Competitive compensation with strong uncapped commission.</li> <li>Benefit-rich package: medical, dental, vision, 120 hours of PTO, six paid holidays along with two paid floating holidays, Simple IRA with match, plus mileage reimbursement.</li> <li>Free dry cleaning included — a small perk that makes a big difference.</li> <li>Daily visibility and collaboration with senior leadership — your voice matters.</li> <li>Real room to advance</li> </ul><p></p><h3><strong>COMPENSATION</strong></h3><p>Base Salary, Uncapped Commission, Mileage Reimbursement ($0.70/mile)</p><p>Total Year 1: $80,000-$90,000</p><p>Total After Year 1: $100,000+</p><p></p><p><strong>If you're driven by relationships, service, and results — and you want to grow with a company that leads with trust — we want to hear from you!</strong></p><p></p><p><em>City Wide is an Equal Opportunity Employer.</em></p><p> </p>