Prosum

Technical Support Manager (Application Support)

Full-time · Tempe, AZ

✓ Verified live on the employer's own system · added 3436 days ago

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Mid-level · 3+ yrs exp

Requirements

Experience: 3+ years

Skills & tools

TroubleshootingJavascriptPythonJavaLinuxSQLProgrammingC Plus Plus

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Full job description

Provide technical support and develop tool efficiencies for customers by becoming an expert in the company platform
Technical troubleshooting, develop and document solutions, S/FTP data transfers and create/reproduce escalation cases to Engineering teams
Suggest various service and product enhancements

2+ years technical support for SaaS-based software
3+ years working with one of the following: JavaScript, Python, or Java
Experience with:
Troubleshooting through browser tools
Linux text processing tools
Writing SQL queries

Basic coding experience in any language: Java, C++, Python, Perl, Bash, etc...
MongoDB, Hadoop, or Atlassian product experience
AWS- working knowledge

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