WHAT'S THE JOB?
The Project Manager is a strategic builder and change agent responsible for leading multiple remote hospitality sites. This role designs and implements scalable systems, drives performance improvement, and ensures alignment with corporate, regional, and client standards. The PM leads cross-functional teams, builds operational frameworks, and fosters a culture of innovation and accountability.
Success is measured through system effectiveness, KPI achievement, and the ability to lead projects that enhance service delivery, workforce engagement, and financial outcomes.
Ideal candidates will have a proven track record in hospitality or remote site management, with strong leadership skills, operational expertise, and the ability to thrive in dynamic, challenging environments.
This is a safety-sensitive position requiring drug and alcohol testing as a condition of employment.
Key
Responsibilities:
Process Design & System Implementation
- Innovation: Minimum two process improvement initiatives launched annually; measurable impact on service or cost
- Client: No unresolved escalations >48 hours; positive client scorecard trends across sites
- People: Leadership development plans in place; turnover below target; 100% training compliance
- Financials: Regional budget adherence; 5–10% YoY cost savings; forecasting accuracy within ±3%
- HSEQ: 100% audit compliance; systems implemented across all sites; corrective actions closed within SLA
Performance Management & Continuous Improvement
- Standardize SOPs, reporting tools, and service models across sites
- Lead change management initiatives to improve service delivery and efficiency
- Build and deploy operational systems aligned to corporate/client standards
HSEQ Leadership
- Monitor KPIs and coach site leaders to meet targets
- Launch improvement projects with clear metrics and timelines
- Analyze site-level data to identify trends and opportunities
Financial & Client Stewardship
- Lead emergency preparedness planning and training
- Review audit results; direct corrective actions and recognition programs
- Implement regional HSEQ programs; ensure compliance and readiness
Workforce Planning & Leadership Development
- Serve as escalation point for client issues; maintain strong relationships
- Approve major purchases, contracts, and staffing plans
- Manage project budgets and P&L performance
- Accountable for a 100% completion of scheduled internal and client audits.
Physical Demands:
- Extended periods of standing, walking, and on-site presence in remote locations.
- Ability to lift, carry, and move items up to 40–50 lbs.
- Work in varying environmental conditions, including extreme weather.
- Travel to multiple sites, including fly-in/fly-out locations.
Working Conditions:
- Project-based role with primary work in Nunavut, flexibility for remote work when not on-site.
- Ability to work long shifts and rotational schedules (e.g., 3 weeks on /3 weeks off or similar).
- Endurance to function effectively in remote northern climates, including extreme cold, wind, or lack of daylight during specific periods.
- Resilience under isolation conditions—long periods away from home with limited external contact.
- Occasional travel to other projects across Canada
- Fly-in/fly-out arrangement; shared accommodations and meals provided while on-site.
- Extended periods away from home with possible weather-related travel delays.
- Must comply with all company and client health, safety, and operational standards.
- 1–3 years of experience in a project coordination, service delivery, or operations role within telecommunications or managed services .
- Basic understanding of telecom and network services such as Ethernet, SD-WAN, GPON, or firewalls.
- Exposure to carrier coordination, provisioning, or circuit ordering processes.
- Comfortable working with multiple vendors and understanding carrier timelines.
- Experience using project tracking tools, ticketing systems, or internal databases.
- Strong organizational skills and attention to detail.
- Clear written and verbal communication skills.
- Ability to manage multiple tasks and adapt to changing priorities.
Preferred Skills
- Experience supporting multi-site or business connectivity projects.
- Familiarity with telecom ordering processes (ASR/LSR concepts).
- Interest in growing into a full Project Manager role over time.
- Proactive, detail-oriented, and eager to learn.
All your information will be kept confidential according to EEO guidelines.