Palantir Technologies

Forward Deployed Enablement Engineer - Customer Success

$110,000 - $147,000/yearFull-time · New York, NY
✓ Verified live on the employer's own system · added 635 days ago
Save search

Skills & tools

Customer SuccessTroubleshooting

Benefits — mentioned in this posting

Bonus / commission
Apply on company site ↗ See your fit → free

Full job description

the opportunity to gain rare insight into and contribute to some of the world's most important industries and institutions.

Every day at Palantir is different: we're constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem-solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency.

Every Palantirian is encouraged to play to their personal strengths, so there is no "one size fits all" approach to engineering at Palantir. The scope of this role is intentionally broad so that people can find their strengths and grow in a way that excites them.

Forward Deployed Enablement Engineers are embedded with centralized customer success teams to maximize the outcomes of our deployed products and workflows across all commercial customers from small-scale start-ups to large enterprises. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.

You are a resourceful, gritty and adaptable problem solver who is able to work both collaboratively and independently to resolve difficult and nebulous technical issues, as well as work productively with external customers to debug and resolve their problems.

Palantir's Customer Success team helps our customers build on Palantir's Foundry & AIP Platforms to drive the workflows that power their most important business outcomes. In this role, you'll leverage your problem-solving abilities, creativity, and technical skills to support and guide customer development teams, ensuring they can effectively build and optimize their workflows.

You'll have the opportunity to gain rare insight into and contribute to some of the world's most important industries and institutions.

Every day at Palantir is different: we're constantly evolving to better respond to customer needs, and you will have the opportunity to contribute your creativity and problem-solving to internal processes and tools that define how we deliver business value to the customer with increasing efficacy and efficiency.

Every Palantirian is encouraged to play to their personal strengths, so there is no "one size fits all" approach to engineering at Palantir. The scope of this role is intentionally broad so that people can find their strengths and grow in a way that excites them.

The estimated salary range for this position is estimated to be $110,000 - $147,000/year. Total compensation for this position may also include Restricted Stock units, sign-on bonus and other potential future incentives. Further note that total compensation for this position will be determined by each individual's relevant qualifications, work experience, skills, and other factors.

This estimate excludes the value of any potential sign-on bonus; the value of any benefits offered; and the potential future value of any long-term incentives.

If you would like to understand more about how your personal data will be processed by Palantir, please see our Privacy Policy.

  • Background in Data Science, Computer Science, Engineering or STEM
  • OR equivalent relevant practical experience in a technical or engineering role

Our team has people from a variety of backgrounds—people who studied computer science, sales, psychology, or went to a bootcamp; people who joined Palantir right after university; and people who joined our team after switching industries. We value skills and mindset over a specific educational background.

  • Respond to and triage incoming support requests from both internal and external teams.
  • Provide guidance to customer engineers and unblock their workflows on Palantir’s platform.
  • Build with Foundry and AIP to enhance enablement operations and use your creativity to solve novel problems that deliver more value to internal and external stakeholders.
  • Collaborate with our Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
  • Partner with Business teams to understand and meet customer needs.
  • Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.
  • Take ownership as the first responder when things go wrong. Even if a problem is outside your area of expertise, you make the first move to fix it and pull in the necessary expertise to get the job done.
  • Ability to continuously learn and work independently, making decisions with minimal supervision.
  • Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
  • Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.
  • Proficiency with one or more programming languages or data engineering frameworks, such as Python, SQL, Spark, Java, C++, TypeScript/JavaScript, or similar.

More jobs at Palantir Technologies

Similar jobs near New York, NY

Tell me when more Forward Deployed Engineer jobs post near New York We re-check every listing against the employer’s own board — no résumé needed.

Search Forward Deployed Enablement Engineer - Customer Success jobs near New York, NY → Browse all live jobs

This posting was published by Palantir Technologies on their own careers system and is shown here with a direct link to apply there. Employers: for corrections or removal, contact jobs@veritahire.com.