What
we Offer: A competitive salary, affordable health benefits, company-sponsored life insurance, wellness initiatives, retirement savings with company match, paid time off, career growth opportunities, and a flexible work environment.
About the Role: The primary role of the IT Systems Engineer is to manage core IT systems and support both operational and scientific teams. This role uses a ticketing system to track and resolve issues while coordinating closely with key stakeholders. The role requires a hands-on technical owner for IT assets including hardware, software, and networking systems, and closely partners with our laboratory team and external vendors to ensure reliable, efficient day-to-day operations.
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent experience.
- 5+ years of hands-on experience in systems engineering / infrastructure administration.
- Strong background in IT hardware, software, and cloud systems including workstations, Office365 apps, cloud services, security systems, and collaboration tools.
- Demonstrated strong experience with IT ticketing systems
- Required experience with MDM solutions (such as InTune). Experience with JAMF a plus.
- Working knowledge with Windows, Mac OS, mobile devices, and other IT peripherals.
- Ability to capture and understand workstation event logs and performance metrics.
- Knowledge and experience with DNS, DHCP, SMTP, and other network systems and protocols.
- Experience managing server rooms, including patch cabling, enterprise network appliances, and servers.
- Understands compliance frameworks (e.g., NIST) to support audit requirements.
- Experience with Active Directory and Entra ID user and group management, Single Sign-On (SSO) and auto provisioning.
- Experience with automation tools and scripting.
- Relevant certifications (e.g., Microsoft, Google, etc.) preferred.
- Strong troubleshooting ability and change-control discipline.
- May require occasional after-hours or weekend work.
- Operational excellence: dependable delivery, attention to detail, and strong runbook/documentation habits.
- Problem-solving: methodical root-cause analysis and bias for durable solutions.
- Collaboration: strong stakeholder empathy — able to translate technical concepts to business partners.
- Security mindset: proactive risk mitigation, logging, and minimizing blast radius of incidents.
- Adaptability & learning: comfortable in a fast-growing, evolving environment and eager to upskill.
- Ownership & accountability: takes full ownership of systems and communicates clearly during incidents.
- Communication: Excellent communication skills for cross-functional collaboration with scientists, vendors, and non-technical stakeholders
- Manage and maintain IT systems, end-point devices (Windows, MacOS, iOS, etc.), servers, infrastructure, and associated hardware.
- Troubleshoot and resolve system and IT incidents for users in multiple locations/remote.
- Support IT team infrastructure projects such as cloud migrations, network redesigns, and security upgrades following best practices
- Work closely with IT team to support, maintain, upgrade, and resolve system issues in the office and with cloud systems, documenting any completed tasks or changes.
- Deploy and manage workstations and mobile device configuration and policy (company owned/BYOD).
- Test and verify new system changes and report findings, staying up to date with industry IT trends.