Professional Services Consultant

At Sift, our mission is to help businesses thrive and trust their customers through our innovative fraud detection and prevention solutions. We are a committed team of professionals driving the fight against online fraud and abuse, fostering a safer digital world. Our collaborative and inclusive workplace is a hub for creativity and innovation.

We are seeking a customer-focused Professional Services Consultant with expertise in fraud prevention and risk management to help customers successfully implement, optimize, and scale our fraud solutions.

This role combines fraud strategy, technical implementation, and customer consulting. You will work directly with merchants, fintechs, financial institutions, i-gaming and digital businesses to design fraud prevention programmes, guide solution deployments, and ensure customers achieve measurable business outcomes.

- Experience implementing fraud prevention platforms at a leading fraud technology provider; or

- Hands-on experience as a Fraud Analyst, Fraud Operations Manager, Risk Analyst, or Fraud Strategy Professional responsible for managing fraud programmes.

You will act as a trusted advisor throughout the customer lifecycle, helping organisations reduce fraud losses, improve approval rates, streamline operations, and build effective risk strategies.

- Lead customer onboarding and implementation projects from discovery through go-live.

- Gather business, operational, and technical requirements to design effective fraud prevention solutions.

- Configure and optimize fraud workflows, rules, decisioning logic, risk thresholds, and case management processes.

- Partner with customer technical teams to support API integrations and deployment activities.

- Develop implementation plans and success criteria aligned to customer objectives.

- Advise customers on fraud prevention best practices across payments, account takeover, onboarding, identity, abuse, and emerging fraud threats.

- Analyse customer fraud trends, operational workflows, and performance metrics to identify optimisation opportunities.

- Recommend strategies that balance fraud reduction, customer experience, operational efficiency, and revenue growth.

- Conduct fraud strategy workshops and executive business reviews with key stakeholders.

- Serve as a subject matter expert on fraud detection technologies, risk decisioning, and platform capabilities.

- Support customers in interpreting risk signals, model outputs, and fraud performance metrics.

- Collaborate with Product, Engineering, Customer Success, and Support teams to resolve complex customer challenges.

- Translate customer requirements into scalable solution designs and product feedback.

- Deliver customer training and knowledge transfer sessions.

- Create implementation documentation, best practice guides, and operational playbooks.

- Enable customers to independently manage and optimise their fraud programmes.

- Partner closely with Sales, Customer Success, Product, Engineering, and Support teams to ensure successful customer outcomes.

- Share customer insights and industry trends to influence product roadmap and innovation.

- Contribute to internal best practices, implementation methodologies, and consulting frameworks.

- Bachelor's degree in Business, Information Technology, Computer Science, or a related field.

- 4–8+ years of experience in fraud prevention, fraud operations, risk management, professional services, solutions consulting, or a related field.

- Experience implementing or managing fraud detection and prevention solutions.

- Strong understanding of fraud typologies including payment fraud, account takeover, synthetic identity, onboarding fraud, promotion abuse, and policy abuse.

- Experience working directly with customers or stakeholders in a consultative capacity.

- Ability to translate business requirements into practical fraud solutions.

- Excellent communication, presentation, and stakeholder management skills.

- Familiarity with APIs, JSON, web technologies, and SaaS implementation methodologies.

- Ability to work flexible hours to provide coverage to West Coast & European customers.

- Experience working at a fraud technology provider such as Sift, Forter, SEON, Riskified, Feedzai, Sardine, or similar organisations.

- Previous experience as a Fraud Analyst, Fraud Operations Manager, Risk Manager, or Fraud Strategy Lead.

- Experience supporting e-commerce, fintech, payments, marketplaces, gaming, banking, or digital platforms.

- Knowledge of machine learning-based fraud detection, risk scoring, and decisioning systems.

- Experience managing multiple customer implementations simultaneously.

- Project management certification or equivalent experience.

- Successfully deliver customer implementations and migrations.

- Become a trusted advisor for fraud strategy and solution optimisation.

- Help customers reduce fraud losses while maintaining strong customer experience and approval rates.

- Contribute to implementation best practices that improve customer outcomes and time-to-value.