Senior Systems Engineer, Rider Journeys

We're looking for talented teammates who'll help us maintain strong teamwork and are passionate about driving results.

This role follows a hybrid work schedule and you will report to a Systems Engineer Lead.

- Own the systems engineering for novel rider facing features including but not limited to early pullovers, rider pick up, and rider drop off

- Work with cross functional teams including software engineers, product managers, safety engineers, and operations leads to develop requirements and system architecture for new features that support critical user journeys

- Take ownership of the solution, considering applicability to long term goals, and appropriately use engineering judgement and experience to inform paths forward

- Collaborate closely with software engineers on design documents and support implementation with developmental testing

- Partner with our test engineering team to develop rigorous and scalable recurring testing to prevent regressions

- Create dashboards and monitoring to validate in field performance and be the point person to debug field issues when they occur, owning comprehensive cross functional retrospectives as needed

- A bachelor's degree in computer science, electrical engineering, or other technical field

- 5+ years of experience in systems engineering, software development, or related field

- A systems engineering mindset and a proactive, data-driven approach to fixing problems

- An ability to read C++ to understand feature implementation and debug issues more effectively and an ability to write code for querying data sets (SQL) and creating dashboards

- Ability to think about the rider and an understanding of what might pose a safety risk for a given feature

- Aptitude to apply existing technical depth to new areas and learn quickly

- Experience in safety critical aspects of the operation of fleets or delivery of production products at scale

- Experience working on features or products with a user experience focus

- Experience defining requirements such as precision and recall for machine learning perception models

- Experience performing or collaborating on safety analyses (e.g., Hazard and Risk Assessment, Failure Modes and Effects Analysis (FMEA), Fault Tree Analysis, System-theoretic Process Analysis (STPA), Safety of the Intended Function (SOTIF), etc.)