Solutions Engineer, Digital Natives (Strategics)

The Technical Success team is responsible for the customer experience on the OpenAI suite of products, ensuring developers and enterprises maximize benefit, value, and adoption from our highly-capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to established global enterprises.

We are seeking a Solutions Engineer to partner with our largest and most sophisticated Digital Native customers. You will work with executive, business, and technical leaders to shape AI strategy, identify high-value use cases, demonstrate business impact, and recommend architectures that accelerate implementation. You will collaborate closely with Sales, Security, and Product to help customers use OpenAI's intelligence to transform their products and drive automation.

This role is based in San Francisco, CA. We use a hybrid work model of 3 days in the office per week and offer relocation assistance to new employees.

- Deliver an exceptional pre-sales experience for Digital Native prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM-related questions.

- Demonstrate how leveraging OpenAI's suite of products can meet customers' business needs and deliver substantial business value. This includes building and presenting demos, leading proof of concepts, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.

- Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.

- Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.

- Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.

- Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

- Have 8+ years of experience in a technical pre-sales or similar role, including 4+ years selling to technology customers, managing C-level technical and business relationships with complex global organizations.

- Demonstrate a thorough understanding of IT security principles, enterprise architecture and customer requirements for technical B2B SaaS products, with experience providing higher-level security and compliance support.

- Have foundational training in programming languages like Python or Javascript.

- Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.

- Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.

- Own problems end-to-end and are willing to pick up whatever knowledge you're missing to get the job done.

- Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.