The Director, Global Service Partnerships oversees Samsara's service-delivery partnerships, with responsibility for building and scaling high-quality partner programs that support customer deployments and long-term success. This team supports Samsara’s fleet and site installations, software integration, and implementation partners.
This is a remote position open to candidates residing in the US except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.
- Lead and develop the Partner Services team, including frontline managers and/or senior individual contributors supporting partner execution.
- Drive strategy and operational excellence across installation and services partners globally.
- Build scalable programs, processes, and quality standards that improve partner performance, customer outcomes, and deployment consistency.
- Partner cross-functionally with Sales, Customer Success, Support, Operations, Product, and Partnerships leadership to remove friction in the partner experience.
- Use metrics, partner feedback, and field insights to improve partner onboarding, activation, quality, capacity, and ongoing engagement.
- Ensure partners are equipped to support Samsara's expanding product footprint and implementation needs.
- Problem-solve as needed to streamline internal processes with customer success, sales, operations, product, finance and other cross-functional teams to simplify large scale deployments delivered by partners.
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- 10+ years of experience managing partner relationships. 8+ years of combined program management, enablement, or operations consulting experience.
- Excellent analytical, written, and verbal communications skills.
- Consistent track record of building and deploying external programs alongside sales peers to drive revenue.
- Experience within the fleet management or hardware deployment space.
The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below.