Strategic Account Executive 3 - ISV

Join the team as Twilio’s next Strategic Account Executive 3 - ISV.

This position is needed to lead relationships with our enterprise Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses.

This role is highly cross functional, and your success will depend on building deep partnerships across product management, finance, support, and operations.

• Manage and expand some of our most important ISV customer accounts

• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.

• Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.

• Serve on a cross-functional account team with representatives from product, finance, support, and services teams.

• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.

• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization.

• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce.

• Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization.

• Possess a total of 5+ years of tech sales experience, with at least 3 years in a full-cycle closing role

• Demonstrate expertise in managing or leading quantitative, highly analytical products and solutions for customers.

• Accountable for relationship management, cross sells, upsells and solutions consulting.

• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.

• Analytical account development strategy based on using data to find opportunities and prove value.

• Demonstrated track record of managing business forecasts and financial models.

• Entrepreneurial mindset with appetite to define process and build programs.

• Record of delivering revenue and gross profit results, especially for large-scale and enterprise customers.

This role will be remote, but is not eligible to be hired in San Francisco, CA, Oakland, CA, San Jose, CA, or the surrounding areas.

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $103,376 - $129,220.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $109,120 - $136,400.

• Based in the San Francisco Bay area, California: $114,864 - $143,580.

• This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following

benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until June 16th, 2026 but may change based on business needs.