Engineering Manager, Shared Services

The Engineering Manager, Shared Services will lead the platform team that the rest of Human Interest engineering builds on. Shared Services delivers common, reusable capabilities such as AI services, authentication, authorization, notifications, email, tokenization, frontend hosting and theming, and shared libraries that other engineering teams depend on.

Our success is measured by the adoption of these capabilities across the org and by how durable, observable, and pleasant they are to use.

As the leader of Shared Services, you will set the direction of the team and define the ideal future state. You will partner with product managers, business managers, designers, and other cross-functional teams to identify and prioritize projects and initiatives that drive business growth and improvement.

This opportunity is ideal for an experienced engineering manager who is excited to lead a platform team and shape the foundations the rest of the company builds on. This role reports to a senior engineering manager within the Platform team.

- Utilize your leadership experience to build and develop a high-performing and engaged team while also promoting a safe environment for people to experiment, learn, and grow.

- Drive the team's adoption of AI-powered development tools to the leading edge.

- Set the vision for and guide the team towards creation of our AI platform.

- Ensure there is a clear shared vision for the Shared Services platform within the team, and a roadmap for how to get there.

- Leverage your engineering experience to mentor engineers to build quality software, and partner with Staff engineers on durable platform decisions.

- Work closely with your cross-functional teams - Product, TPM, Information Security, and consuming engineering teams.

- Ensure our shared services are delivered with high quality by monitoring and improving customer-perceived reliability, performance, and developer experience.

- Drive adoption of shared platform capabilities across HI engineering, partnering with consumer teams to onboard them and incorporate their feedback.

- Make intelligent trade-offs while balancing, communicating, and prioritizing the needs of your team, your platform consumers, and the business as a whole.

- Establish and embody necessary processes and practices that enable the team to successfully develop, support, and maintain our solutions, including on-call hygiene and incident response.

- Attract, recruit, and retain motivated and engaged engineers, building on and complementing the diversity of our teams.

- 5+ years of experience building and maintaining quality software in production at scale.

- Minimum of 3 years managing a technical team of engineers in a fast-paced environment.

- Experience leading a platform, shared-services, or developer-experience team, or a closely related domain where your customers were other engineers.

- Successful ownership of a high-volume software service, including ensuring customer cases are addressed in a timely manner and services are monitored for reliability and performance.

- Understanding of systems design, scalability, performance, and data modeling concepts.

- Knowledge of software design and agile processes to effectively deliver products.

- Understanding of application security lifecycle and security best practices.

- You care deeply about culture and foster collaborative, inclusive teams in which people are empowered to do their best work.

- Excellent communication skills (verbal and written) and ability to collaborate cross-functionally.

- You treat internal engineering teams as customers and care about their developer experience as much as you care about your own team's output.

- Experience directing AI coding agents (GitHub Copilot, Cursor, Claude Code) in a team setting.

- Experience leading identity, authorization, or notification systems at production scale (e.g., RBAC/ReBAC, SpiceDB / Authzed, OPA, Cedar).

- Familiarity with our stack: TypeScript / Node.js, React, AWS, PostgreSQL, and Terraform (CDKTF).

- Experience deprecating a legacy monolith in favor of services.

Please feel free to apply to this position even if you do not meet 100% of the requirements listed above.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $220,000 - $265,000 and represents the minimum in our lowest geographic region to a maximum in our highest geographic region.

The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonuses, commissions, and equity may be offered.

All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.