Mac/iOS Engineer

Must-haves skills / experience: Intermediate to expert knowledge of OSX 10.10 and higher Intermediate to Expert level package building using Apple Configurator 1.7 and higher Intermediate to expert knowledge on hardware platforms including iMac, MacBook Pro, MacBook Air, Mac Mini, iPad, iPod Touch Intermediate to expert knowledge on JAMF Casper for management of OSX devices.

Certification highly-preferred Success in supporting and administering large implementations of iOS and OSX devices in a multi-location / geography environment Ability to triage, troubleshoot and fix problems and incidents – using vendor and third-party tools and technical support where required. Includes experience providing desk side and remote support as required via ticketing system Task oriented with a strong focus on meeting goals in a timely manner Experience providing L2 – L3 operational support on OSX / iOS Other skills / experience: Certificationsare a plus Experience in a Retail support environment is a plus Experience administering / managing iOS devices via MDM is a plus.

Ability to write clear documentation Excellent communication and customer service skills Self-starter/proactive

All your information will be kept confidential according to EEO guidelines.