Customer Loyalty Agent

DUTIES: -Triage incoming requests, utilizing technology, superior customer service and judgement. -Find creative ways to identify, assess and solve open-ended problems within a given high-level framework -Respond within a timely manner and working 1:1 in real time. -Strong communication skills, including writing skills and demonstrate command of English grammar and mechanics -Become an expert, have a strong ability to offer confident recommendations, and embody curiosity and resourcefulness -Actively participate, collaborate, and add value to weekly training and product meetings and quickly implement new practices -Identify tool and process efficiency gains with analytical perspective -Update and maintain customer profiles and account information

QUALIFICATIONS: -1-5 years of experience in tech, hospitality, concierge, executive assistants, or service industry desired -Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software -Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality -Ability to work in a high performance team environment -Comfortable working in a fast-paced, start-up environment -Previous tech experience a plus -Previous unconventional or web-based customer service experience a plus