Senior Backend Engineer, AI Team

AT ACORNS, OUR MISSION IS TO LOOK AFTER THE FINANCIAL BEST INTERESTS OF THE UP-AND-COMING, BEGINNING WITH THE EMPOWERING, PROUD STEP OF MICRO-INVESTING. HOW DO WE ACCOMPLISH OUR MISSION? OUR VALUES.

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Acorns is seeking a Senior Software Engineer to join our AI team! Are you passionate about cutting-edge AI technologies? Do you thrive in an environment where your skills can redefine customer experiences and positively impact lives?

Join Acorns as we build the future of Fintech with a customer service virtual agent that’s as empowering as our mission.

You will harness the power of AI to design a virtual agent that redefines customer support by providing personalized, real-time assistance. You will utilize proprietary data to create intelligent, empathetic solutions that empower our users to make informed financial decisions. Playing a pivotal role, you'll help shape a product that embodies our core values of benevolence and courage, transforming customer service into an uplifting and impactful experience.

- Understand Acorns’ mission, vision, strategic objectives, and fintech industry knowledge while building relationships with team members, stakeholders, and cross-functional teams.

- Review and analyze proprietary datasets, existing Vector database architecture, pipelines, and tools to identify gaps and propose improvements.

- Contribute to key customer-facing projects, debugging and enhancing models, scaling pipelines, and delivering the virtual support bot MVP to production.

- Collaborate with cross-functional teams to align AI efforts with business goals, mentor junior team members, and drive innovation through LLM capabilities.

- Optimize data pipelines, establish scalable monitoring processes, and develop a roadmap for innovation aligned with fintech objectives.

- Bachelor’s or Master’s Degree in Computer Science, Software Engineering, Data Science, Statistics, or a STEM-related field

- 3+ years of experience in artificial intelligence, data science, or machine learning engineering

- 3+ years of experience with modern cloud computing technologies, such as AWS, Bedrock, Sagemaker, Databricks, or Kubernetes

- Foundational knowledge with Generative AI, Transformer, fine tuning LLM, Search ranking, RAG improvement, and LLM Agent

- Experience with Huggingface, LangChain, chatbot development

- Proficiency in programming languages and analytical tools, such as Python or PyTorch, Pandas, NumPy, SciKit-Learn, Matplotlib

- No surprises - Managers give and receive feedback early and often

- Managers continuously assess performance action on concerns quickly

The pay range for this position at commencement of employment is expected to be between $184,500 and $217,100/year; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, equity grants, and discretionary cash bonus awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered.

Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

Acorns participates in E-Verify to confirm the employment eligibility of all newly hired employees. For more information about E-Verify, please visitwww.e-verify.gov http://visitwww.e-verify.gov